https://community.ee.co.uk/t5/Broadband-Landline/New-and-old-landline/m-p/1516920#M116849 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4727618">@giovannac</a>&nbsp; &nbsp;Have you&nbsp; checked to see if both lines have the same number?&nbsp;Either call your mobile, or dial 17070 and it should announce the number?</P> <P>You can at least then narrow down the issue and report who is not able to get through.</P> Sun, 16 Mar 2025 20:05:30 GMT Mustrum 2025-03-16T20:05:30Z https://community.ee.co.uk/t5/Broadband-Landline/New-and-old-landline/m-p/1516913#M116846 <P>I've been trying to sort this out for my mother as I deal with the bill because she's not good with technology. So we've had a new fibre with landline fitted a few weeks ago and the new landline is working but some people can't get through to them. If you plug a phone into the old landline there is a dialling tone and they can get through on that one, so technically they have 2 landlines and either one can ring at any time. Has anybody else had this problem ?, I've contacted EE over 2 weeks ago now and the issue is still ongoing and to be honest the&nbsp; customer service is quite appalling to say the least and not even a follow-up email or call back as I requested.</P> Sun, 16 Mar 2025 19:23:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-and-old-landline/m-p/1516913#M116846 giovannac 2025-03-16T19:23:01Z https://community.ee.co.uk/t5/Broadband-Landline/New-and-old-landline/m-p/1516920#M116849 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4727618">@giovannac</a>&nbsp; &nbsp;Have you&nbsp; checked to see if both lines have the same number?&nbsp;Either call your mobile, or dial 17070 and it should announce the number?</P> <P>You can at least then narrow down the issue and report who is not able to get through.</P> Sun, 16 Mar 2025 20:05:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-and-old-landline/m-p/1516920#M116849 Mustrum 2025-03-16T20:05:30Z