topic Switch in Broadband & Landline

Switch

usintheuk — Sun, 16 Mar 2025 17:42:40 GMT

I have just switched over from BT to EE said i would get a EE hub 1 week later am still waiting. How long does it take?

Re: Switch

Mustrum — Sun, 16 Mar 2025 17:47:53 GMT

@usintheuk have you spoken to customer services? It seems to depend which service you have gone for, but not all customers transfering get a new router, in most cases the BT router works fine and some even prefer it.

Re: Switch

Chris_S — Mon, 17 Mar 2025 09:34:40 GMT

Hi @usintheuk Just to echo what @Mustrum has said, I'd recommend giving one of our guides a call so that they can take a look into your account and give you an update on your router.

To speak to one of our guides, just dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S