topic Re: Move from New EE to Sky in Broadband & Landline

Move from New EE to Sky

UkzVortex98 — Sun, 16 Mar 2025 09:10:33 GMT

My new EE Broadband and VOIP close and cancel on 11th March 2025, but got told last bill would be processed last week and never did, also when you go into Bill it is no longer given an estimate bill, also closethe Broadband account still lingering on my Id

Re: Move from New EE to Sky

XRaySpeX — Sun, 16 Mar 2025 10:03:00 GMT

Your previous bill would have included payment for a month in advance overlapping when you migrated to Sky. You will get a final bill by what would have been your next bill date, if not sooner, refunding the time after you left EE. Please keep your Direct Debit open until you get your final bill.

Re: Move from New EE to Sky

UkzVortex98 — Sun, 16 Mar 2025 11:10:04 GMT

You dont understand

Re: Move from New EE to Sky

Leanne_T — Sun, 16 Mar 2025 13:06:53 GMT

Hi there @UkzVortex98

Thank you for posting on the community.

If you would like to discuss the account and check when the final bill will be produced, please contact us on 0330 123 1105 and the team can help you further 🙂

Thanks.

Leanne.

Re: Move from New EE to Sky

UkzVortex98 — Sun, 16 Mar 2025 13:09:11 GMT

I have contact you on 0330 123 1105 5 times and do nothing about it, try too pull wool over my eyes, and putthe phone down on me

Re: Move from New EE to Sky

Leanne_T — Sun, 16 Mar 2025 13:11:45 GMT

Hi there @UkzVortex98

I am sorry this has happened.

We have no account access on the community to check this for you, if you could please try calling us again the team will have access to the account and answer everything for you.

Leanne.

Re: Move from New EE to Sky

UkzVortex98 — Sun, 16 Mar 2025 13:22:16 GMT

I have contact you on 0330 123 1105 5 times and do nothing about it, try too pull wool over my eyes, and putthe phone down on me They don't help

Re: Move from New EE to Sky

Matt_124 — Sun, 16 Mar 2025 13:32:59 GMT

When moving to your new provider, they should handle all aspects of the move under the One Touch Switch process.

Only after your new service has been activated will your account with EE be closed and you will receive your final bill within 30 days for any usage up to your switch date or a credit if you have paid ahead beyond the date. This final bill will also include any early termination charges if you have left you contract early.

I don't know what you want from EE on this.

Re: Move from New EE to Sky

XRaySpeX — Sun, 16 Mar 2025 13:45:33 GMT

@Matt_124 wrote:

I don't know what you want from EE on this.

Just a final bill 😉 !