topic Re: port forwarding rules not saving in Broadband & Landline

port forwarding rules not saving

tc104 — Sat, 15 Mar 2025 15:45:36 GMT

I've recently switched to ee bb from bt and so now have an ee router it will not save the port forwarding rules that I need I've tried restarting it but no luck are there any tricks I could be missing?

Re: port forwarding rules not saving

Mustrum — Sat, 15 Mar 2025 15:51:46 GMT

@tc104 which router and broadband service do you have?

Have you tried just sticking with the BT Router?

Re: port forwarding rules not saving

tc104 — Sat, 15 Mar 2025 15:54:55 GMT

1 gig fibre and the ee router I could go back to the bt router if necessary good job, haven't posted it back yet given this should jus work it would be annoying to go back to it.

Re: port forwarding rules not saving

tc104 — Sat, 15 Mar 2025 16:00:31 GMT

I've put the device I'm forwarding to into the DMZ which is far from ideal but does the trick. for using the service I want to use.

Re: port forwarding rules not saving

Mustrum — Sat, 15 Mar 2025 16:14:26 GMT

@tc104 EE do a number of routers, but presumably you mean the Smart Hub Plus?

Are you trying to make the changes via the App or the Web interface?

https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

Re: port forwarding rules not saving

XRaySpeX — Sun, 16 Mar 2025 01:11:50 GMT

Once you "Create a new rule" & enter the values for it did you press the "+" to the R of it to make it active before you Saved it?

Re: port forwarding rules not saving

tc104 — Tue, 25 Mar 2025 18:37:14 GMT

brilliant Ididn't realise you had to press the + I don't find the interface very initiative but that has done the trick and my service is working as expected thank you 🙂

Re: port forwarding rules not saving

XRaySpeX — Tue, 25 Mar 2025 18:39:27 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.