topic Re: broadband in Broadband & Landline

broadband

Rickyt1 — Sat, 15 Mar 2025 15:34:48 GMT

set my mobiles and internet up, but when i log into ee it saying broadband still pending order, tried getting in touch but no answer.

Re: broadband

Mustrum — Sat, 15 Mar 2025 15:49:37 GMT

@Rickyt1 when is your broadband due to go live?

Which service and router do you have?

Did you follow the advice on the Help Page?

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: broadband

Rickyt1 — Sat, 15 Mar 2025 15:52:07 GMT

I am live have been for about a year now, but still showing same message. I have sorted the mobile side out. Its just am changing banks so trying to change bank details over

Re: broadband

Rickyt1 — Sat, 15 Mar 2025 15:53:05 GMT

I have the new smart hub

Re: broadband

Mustrum — Sat, 15 Mar 2025 16:03:17 GMT

@Rickyt1 sorry thought it was your broadband you were having issues with.

However customer services should be able to help if you give them a call.