topic Re: Microsoft Teams not working in Broadband & Landline

Microsoft Teams not working

HughPB — Tue, 25 Feb 2025 09:06:09 GMT

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the error message "Can't make secure connection"

Any ideas as EE technical, once you can get hold of them, are stumped

Re: Microsoft Teams not working

Lesley_W — Tue, 25 Feb 2025 11:31:05 GMT

Hi @HughPB

Thanks for coming to our community.

That is a strange issue, certainly one I've never heard of. Is it just your laptop and your phone you would typically connect?

Lesley

Re: Microsoft Teams not working

Mark_Tomo — Fri, 28 Feb 2025 17:20:04 GMT

I have EE7 which we are very happy with but some devices do not work without using an ethernet switch connected to the EE7 hub because the EE7 Hub switching speeds are too fast for older devices.

Also, I have a HP 14s-dq2xxx laptop with an Intel Core i5-1135G7 @ 2.40GHz processor running on Windows 11 and MS Teams is problematic; the connection seems to drop out and reconnect. This is frustrating because when in a meeting on my laptop on MS Teams the connection is intermittent. This means I have to use my iPad which means it is not as easy to share info/data/files on screen.

A fix for the MS Teams problem would be helpful.

Re: Microsoft Teams not working

HughPB — Sat, 01 Mar 2025 15:19:18 GMT

Thanks for the advise
I have a Smart Wi-Fi Plus hard wired into the Router rather than through a
which
I will put the connection back into the switch and see if that solves the
issue

Thanks again

Re: Microsoft Teams not working

HughPB — Sat, 01 Mar 2025 20:48:18 GMT

Neither my Android phone or Table will connect to LinkedIn or Instagram
through the internet.
If I turn off the wi-Fi on both then they will connect quite happily

Re: Microsoft Teams not working

J4WZ — Mon, 03 Mar 2025 12:16:08 GMT

I have the same issue with EE fibre and Teams. Wi-Fi connection is bad on the program so I have an Ethernet cable connected but still have freezing issues on the Teams calls.

went and repaired the app but still not working

Re: Microsoft Teams not working

XRaySpeX — Mon, 03 Mar 2025 12:17:49 GMT

@J4WZ : Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

Re: Microsoft Teams not working

HughPB — Thu, 13 Mar 2025 19:43:28 GMT

This issue only occurs with my company laptop

EE Engineer said they have had issue with company machines before

When are EE going to upgrade their router firmware to work with all systems as EE's router seems to be the common denominator

Re: Microsoft Teams not working

J4WZ — Fri, 14 Mar 2025 10:13:38 GMT

Going to buy my own router to see if that helps

Re: Microsoft Teams not working

QuantumPhys — Fri, 16 May 2025 21:17:31 GMT

Hi @HughPB and @J4WZ,

Did you get to the bottom of your issue? I'm having similar problems with Teams and Zoom and struggling to figure out what's happening.

Re: Microsoft Teams not working

HughPB — Sat, 17 May 2025 01:17:47 GMT

My company laptop will not connect to teams although my private one will. The laptop works fine when I have checked it on other networks

My tablets and phone will connect to router but have not Internet connect. When trying to connect to Internet told can't make secure connection

EE tier technical team were supposed to have contacted me yesterday but couldn't be bothered. So much for being best network for 11 years in a row

Re: Microsoft Teams not working

HughPB — Sat, 17 May 2025 01:26:05 GMT

My company laptop top gas just been replaced and the new one, just out of the box still does not connect Teams

I have just changed my phone and it still does not connect correctly

My android tablet is under a year old and cannot make a secure connection

Every thing was working fine when I had BT Hub 2. Since being moved to EE and having their Smart hub the service has been bluntly **bleep**

Re: Microsoft Teams not working

HughPB — Sat, 17 May 2025 01:41:16 GMT

I have not got to bottom of issue.

I have a new company laptop and a new phone and the problems still remain

I was told that a Tier 2 technician was going to contact me and they
haven't bothered so so much for excellent customer service that EE lie to
brag about

Re: Microsoft Teams not working

Lesley_W — Sat, 17 May 2025 11:00:28 GMT

Hi @HughPB

Thanks for coming to the community.

I'm really sorry that you haven't had a call back from the team as you were expecting, this is disappointing that you have had that experience. Did the team log a complaint for you?

Lesley

Re: Microsoft Teams not working

HughPB — Sat, 17 May 2025 12:51:16 GMT

Spok9 to your tier 1 technician, the one of man, last weekend and was told
a tier 2 technician would call me Friday7h
The issue is a software issue with your router not accepting standard SLL
protocols
My company laptop will not load Teams. Your guy keep bleating about VvPN
but the laptop works on your competitors systems
Similarly my tablets and phone will connect to the router but not the
Internet, the reason being cannot achieve secure connection
Consequently since being moved from BT to EE I have been paying £40/month
for a sub-standard.service.
So much for the lie of a claim of being the best service for the last 11
years

Re: Microsoft Teams not working

Lesley_W — Sun, 18 May 2025 14:17:38 GMT

Thanks for the extra information @HughPB

In order to get this resolved, I'd recommend logging a complaint as it sounds like this may have been missed. You can see all the ways to do that here Make a Complaint

Lesley

Re: Microsoft Teams not working

HughPB — Sun, 18 May 2025 15:08:16 GMT

I've been complaining ever since I the Smart Hub Plus.
Unfortunately I can't get past the first line of defence / avoidance, the
chap bot VR system and tier 1 technicians
All I have managed to achieve is the regular replacement of the hub, for an
identical one, and the replacement of Smart WiFi plus
How much complaining do I need to do

Re: Microsoft Teams not working

Peter_W — Mon, 19 May 2025 07:41:39 GMT

Good morning @HughPB.

We should absolutely have logged a complaint on your account when you reported this issue, and this should remain open until we've worked towards a resolution for your issues.

I'd expect this to have remained open if it's been escalated for further investigation too.

Fingers crossed you'll hear something soon, but I definitely wouldn't look past the complaint webform @Lesley_W shared here too.

This will be reviewed by our dedicated complaints team, who will review the details of your account and make sure we're doing all we can to get things resolved within the guidelines set out by our complaints code of practice.

Please keep us posted on how you get on, too.

Peter

Re: Microsoft Teams not working

HughPB — Mon, 19 May 2025 12:26:03 GMT

This issue has been going on for several months ever since I was moved from
BT, and their hub 2 router, to EE and the smart hub.
Since my company laptop will provide access to Teams through the EE router.
It will connect through other networks I have tried it on.
Neither will the router provide a secure Internet connection to my 4
android devices
When using Spotify through a smart TV the Internet connection was
intermittent and dropped out or hung on several occasions
I hope to hear from one off you team with a solution to the issue which
restore the service I have been paying for but not receiving

Re: Microsoft Teams not working

Peter_W — Mon, 19 May 2025 14:32:40 GMT

I'm confident you should hear something from our team if that's what was offered, @HughPB.

We can't directly check on the status of your complaint from our end, but please keep us posted on how you get on, and if needs be we can chase things further from there.

Peter