topic Re: EE Smart Hub Plus in Broadband & Landline

EE Smart Hub Plus

andEE2 — Wed, 12 Mar 2025 13:00:05 GMT

I was switched by BT to EE in December 2024. Already had an ageing BT router so expected to be sent an EE Smart Hub Plus router as part of the new deal. How do I obtain that new router?

Re: EE Smart Hub Plus

JimM11 — Wed, 12 Mar 2025 13:13:36 GMT

@andEE2 The terms and conditions with moving from BT to EE as the Broadband provider, then if either BT or EE deem that the BT Smarthub2 router and any existing Smart Wireless devices are good enough then you do not get anything replaced.

You won't be able to obtain, but you could always call EE CS and see if they would be prepared to swap it out for you, they may do so or ask you to sign up again for 24 months. There is always the chance if you wished to addon the Smart wireless devices, but those will cost you either £7 or £10 per month plus / pro for the 24 months of the contract.

Re: EE Smart Hub Plus

dpreeyore — Wed, 12 Mar 2025 22:35:28 GMT

You should be so lucky! Don’t go anywhere near the new EE kit. It’s absolute rubbish compared to the old BT system with either white or black WholeHome disks. Do a Google search on the issues and read the AI-generated summary. It reports exactly my experience of trying to achieve a stable coverage in my house after a forced move to EE after relocating.

Re: EE Smart Hub Plus

andEE2 — Fri, 14 Mar 2025 09:39:43 GMT

Many thanks; perhaps it was wishdful thinking on my part to assume a new contract from a "new" supplier would mean new kit!

Re: EE Smart Hub Plus

andEE2 — Fri, 14 Mar 2025 09:45:42 GMT

Very helpful, thank you. I had understood that the EE router supports Wi-Fi 6, compared to BTs Wi-Fi 5, but if it's not as good then I'm happy to stick.

Re: EE Smart Hub Plus

JimM11 — Fri, 14 Mar 2025 10:04:34 GMT

@andEE2 The EE Smarthub+ was rock solid although very restricted for operation as user was well clamped down for any changes, the latest FW that EE pushed to the router turned it from good to a dog in operation. The BT router had a FW update recently but it still seems to be operating good as far as the Forum see's anyway.

BT Smarthub2 is a pretty good specked router although wi-fi 5 in operation, if you have less than and to FF500 then no concern's both Ethernet and wireless will manage up to those speeds to the Internet.

Re: EE Smart Hub Plus

andEE2 — Fri, 14 Mar 2025 10:44:24 GMT

Thanks again for this added info.

Re: EE Smart Hub Plus

dpreeyore — Fri, 14 Mar 2025 11:51:03 GMT

I want to try just that. Unfortunately BT are asking for my old ‘kit’ to be returned, otherwise I will be fined! They have never threatened fines before, and they are welcome to have back two or three iterations of their routers that never got returned.. but I want to keep the SH2 for now at least. My main issue with going ‘backwards’ at this stage is that I have so many internet devices to change the router details on. It would at least return my three white, and paid for (!) BT disks to use!

Re: EE Smart Hub Plus

JimM11 — Fri, 14 Mar 2025 12:59:00 GMT

@dpreeyore 1st off, the BT returns is 60 day's from activation so there is plenty time to keep, test and make the decision what is best to keep and then argue the case with EE CS.

Each router going in and setting the same ssid and password for the Wi-Fi, also the admin if you wish to do so, then you will be able to plug in and more than likely find everything connect's to each / either router fine. You may get the odd item that does not, web interface nic connected is the best way to do it, http://192.168.1.254 to get to the unit...

Re: EE Smart Hub Plus

dpreeyore — Fri, 14 Mar 2025 17:24:44 GMT

Where does this info come from? It’s the first I’ve heard of any of it, especially the ability to compare old and new kit. I’m reasonably computer literate, but I’m afraid some of this is beyond my knowledge, and I would also ask, how is the ‘ordinary’ user supposed to deal with these problems? Are you saying that effectively I can apply the old BT-HQxxxx router name to my new EE-xxxx router, or vice versa, and have them recognised as they were previously??

Re: EE Smart Hub Plus

Matt_124 — Fri, 14 Mar 2025 17:31:48 GMT

The EE App process to set up and pair the new router allows the details to be changed to that of your old Hub, meaning passwords do not need to be changed on any devices and they should connect automatically when completed.

You connect to the router using the new details and then go to the EE App that your Broadband is linked to, and Set Up Wi-Fi Controls.

Alternatively, this can be done manually through the Web Interface

Re: EE Smart Hub Plus

dpreeyore — Fri, 14 Mar 2025 18:21:06 GMT

I must be daft, but I have tried multiple times on the EE app to find out how to use it to set things up.. of course no instructions anywhere to say this is what you can do.. so what is the route in the app to these setup facilities please?

Re: EE Smart Hub Plus

Matt_124 — Fri, 14 Mar 2025 18:52:12 GMT

There should be instructions in the box with some of this detail, I would have thought.

In your EE App if it doesn't automatically take you there then you should try going to

Manage > Broadband and then Set Up WiFi Controls should appear in there.

This takes you through the Router pairing process I believe if it hasn't been presented initially.

Re: EE Smart Hub Plus

dpreeyore — Fri, 14 Mar 2025 20:03:37 GMT

It is true that there is some very basic info in the leaflet, but I was expecting something via the app akin to the way BT supports WholeHome disk set-ups by aiding with best placement.

i have now finally found out how to reach the same basic info via the app, which is far from intuitive. The options for changing aspects of the Hub or Disks via the app it turns out are hidden beneath the three dots at the top right of my iPhone screen. The ability to change the Hub SSID and password via one of these options I suppose is useful, but that’s almost the limit of what you can do via the app. The full Web interface is really required.