topic Re: Smart Hub Pro Light Flashing Orange in Broadband & Landline

Smart Hub Pro Light Flashing Orange

Wiktor19 — Wed, 12 Mar 2025 09:38:00 GMT

It’s been 5 days and the light on the hub is flashing orange someone got any suggestions how to fix this.

Re: Smart Hub Pro Light Flashing Orange

Peter_W — Wed, 12 Mar 2025 11:53:26 GMT

Welcome to the EE Community 😊

A flashing Orange light on your Hub indicates that it's attempting to connect to the broadband connection, and should last take no more than 3 minutes.

It's worth having a check of all the cables at the back of here to make sure that they're secure.

Also were you given a go live date for your connection, and do you know if this is a full fibre connection, or traditional fibre to the cabinet.

You can usually tell depending on whether or not you have a white Openreach branded modem installed on your wall.

Peter

Re: Smart Hub Pro Light Flashing Orange

Wiktor19 — Thu, 13 Mar 2025 17:38:18 GMT

On the EE app says 14 March service activation but says (Your service has been activated)

Re: Smart Hub Pro Light Flashing Orange

XRaySpeX — Thu, 13 Mar 2025 17:45:46 GMT

I should wait until tomorrow as you were notified. It can be any time up to midnight.

AS asked previously is there an OR ONT fixed to the wall? If so, what state are its lights?

Re: Smart Hub Pro Light Flashing Orange

Wiktor19 — Thu, 13 Mar 2025 18:12:13 GMT

(Lights)

Power-(Green)

PON-(Green)

LAN-(Green)

Alarm-(No Light)

Re: Smart Hub Pro Light Flashing Orange

Leanne_T — Fri, 14 Mar 2025 08:37:00 GMT

Morning @Wiktor19

Thanks for coming back to us.

Is the light still flashing orange today?

Leanne.

Re: Smart Hub Pro Light Flashing Orange

Wiktor19 — Fri, 14 Mar 2025 12:38:50 GMT

Yes

Re: Smart Hub Pro Light Flashing Orange

Leanne_T — Fri, 14 Mar 2025 12:48:31 GMT

Thanks @Wiktor19

Please give us a call on 0330 123 1105, and the team can check the activation has completed for you and see what is needed to get this sorted.

Let us know how you get on 🙂

Leanne.

Re: Smart Hub Pro Light Flashing Orange

SAMMY2024 — Sun, 16 Mar 2025 02:39:45 GMT

Hi mines been flashing orange since a power cut few hours ago I've tried restart and reset and power off. Also checked all cables are plugged fully in. Not sure what else I can do. The ont has 2 green lights?

Re: Smart Hub Pro Light Flashing Orange

Leanne_T — Sun, 16 Mar 2025 11:44:26 GMT

Hi there @SAMMY2024

Thanks for coming back to the community.

Is the router light still flashing orange?

Leanne.

Re: Smart Hub Pro Light Flashing Orange

Natemartin90 — Fri, 20 Feb 2026 23:30:48 GMT

Having the same issue here. Had my 1.6gbps package due to go live today. Openreach onsite at 1pm and was told there was a delay activating the ONT and to give it an hour.

Smart pro hub still flashes orange. Tried power cycling the ONT and the smart pro hub with no joy. Today is my activation day so going to hopefully see some miracle at midnight.

Re: Smart Hub Pro Light Flashing Orange

JimM11 — Sat, 21 Feb 2026 09:39:25 GMT

@Natemartin90 Two stage process, OR then EE, hopefully it got all done for you now?