https://community.ee.co.uk/t5/Broadband-Landline/New-power-supply-for-Openreach-ONT/m-p/1516132#M116641 <P>I had an interesting call with EE helpline.</P><P>I want to order a new power supply for my open reach ONT.</P><P>My dog panicked and managed to bend one of the pins whilst the adapter was plugged in. I was not there, didn't see it but we lost power to the ONT. I unplugged it straightened the pin with a set of pliers and got it working again.</P><P>The person that I spoke to wanted to know how it was broken, I explained but then he/she refused to believe me. I didn't want a free one. I was willing to pay. Why do I need to prove how it was broken. All I wanted to know was how I can order one. In the end I gave up. Thank you EE for helping out.<BR /><BR />Does anyone know where I can order one from?</P> Thu, 13 Mar 2025 17:19:55 GMT st131967 2025-03-13T17:19:55Z https://community.ee.co.uk/t5/Broadband-Landline/New-power-supply-for-Openreach-ONT/m-p/1516132#M116641 <P>I had an interesting call with EE helpline.</P><P>I want to order a new power supply for my open reach ONT.</P><P>My dog panicked and managed to bend one of the pins whilst the adapter was plugged in. I was not there, didn't see it but we lost power to the ONT. I unplugged it straightened the pin with a set of pliers and got it working again.</P><P>The person that I spoke to wanted to know how it was broken, I explained but then he/she refused to believe me. I didn't want a free one. I was willing to pay. Why do I need to prove how it was broken. All I wanted to know was how I can order one. In the end I gave up. Thank you EE for helping out.<BR /><BR />Does anyone know where I can order one from?</P> Thu, 13 Mar 2025 17:19:55 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-power-supply-for-Openreach-ONT/m-p/1516132#M116641 st131967 2025-03-13T17:19:55Z https://community.ee.co.uk/t5/Broadband-Landline/New-power-supply-for-Openreach-ONT/m-p/1516154#M116648 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4725386">@st131967</a>&nbsp; &nbsp;not sure you can order one as such, but Openreach would replace it if it was not working.</P> <P>Do you know which model ONT? Might be worth a look on eBay and should not cost too much.</P> <P>Don't try and replace the ONT though, they are matched back at the exchange, but the power supply will not be.</P> <P>&nbsp;</P> Thu, 13 Mar 2025 18:24:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-power-supply-for-Openreach-ONT/m-p/1516154#M116648 Mustrum 2025-03-13T18:24:59Z