topic Re: Smart Wifi Plus causing device drop outs in Broadband & Landline

Smart Wifi Plus causing device drop outs

JPC68 — Wed, 12 Mar 2025 09:56:30 GMT

I have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).

If I unplug the Smart Plus everything connects ok (although slower than when I had my BT booster.

Is there some system setting changes I can make or do I need a new piece of kit?

Thanks in advance

Re: Smart Wifi Plus causing device drop outs

JimM11 — Wed, 12 Mar 2025 13:56:52 GMT

@JPC68 Have you tried moving the position of the Smart wireless extender device?

Re: Smart Wifi Plus causing device drop outs

JPC68 — Wed, 12 Mar 2025 14:19:25 GMT

Thanks for the reply - yes I have - unfortunately the issue only stops when I unplug it!

Re: Smart Wifi Plus causing device drop outs

JimM11 — Wed, 12 Mar 2025 15:30:47 GMT

@JPC68 Are you a mobile only person or have a pc/laptop connected to router or extender?

Re: Smart Wifi Plus causing device drop outs

JPC68 — Wed, 12 Mar 2025 15:58:21 GMT

Ipad, iphone, windows PC and laptop connected

Re: Smart Wifi Plus causing device drop outs

JimM11 — Wed, 12 Mar 2025 16:10:24 GMT

@JPC68 From the laptop or the pc then http://192.168.1.254 will open up the web interface, the latest FW is posted below, you need to look at the Status screen to see what the router is on, and the Advanced Wireless to see what the Smart wireless extenders are at. Ideally FW for both matches.

FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025

If you find that the extender is not where it should be, the advice seems to be, connect it to the router by the supplied Ethernet cable and leave it until it get's it's download. Same goes if the Router has not updated, just be patient, EE will push it when they can.!

Re: Smart Wifi Plus causing device drop outs

Maldwyn8 — Wed, 23 Jul 2025 20:35:40 GMT

I am experiencing a similar problem; the router functions correctly, but after plugging in the extender, it operates for approximately ten minutes before disconnecting, even though I remain connected and the lights indicate a good signal. Interestingly, I can still perform a speed test, which yields satisfactory results, yet I am unable to download content or watch YouTube videos.

Re: Smart Wifi Plus causing device drop outs

JimM11 — Thu, 24 Jul 2025 08:58:46 GMT

@Maldwyn8 Is this connected to the main Router or connected to the smart wireless device!

Re: Smart Wifi Plus causing device drop outs

Maldwyn8 — Thu, 24 Jul 2025 09:20:59 GMT

I figured out my issue last night, and I don’t think it’s the same as yours.
It actually wasn’t the extender causing the problem — even though adding it seemed to make the connection cut out quicker.

Turns out, the issue was due to EE’s parental controls. The default setting for ungrouped devices was set to Strict. When I restarted the router, I’d get about a 5–10 minute window where everything worked fine before the Strict setting kicked in and started blocking access.

That short delay made it seem like things were working, then cutting out — but really it was just parental control taking effect. Sorry if this gave you hope someone else has a similar issue.

Cheers maldwyn.

Re: Smart Wifi Plus causing device drop outs

JimM11 — Thu, 24 Jul 2025 09:24:34 GMT

@Maldwyn8 Thanks for posting back and updating as you have done!👍