topic Re: Account in Broadband & Landline

Account

Daveboi1970 — Wed, 12 Mar 2025 09:54:39 GMT

Is anyone else having problems getting into their account, tried both broadband and mobile but for weeks keep getting the same old message. There is a problem and we are working hard to fix it.

Re: Account

Chris_B — Wed, 12 Mar 2025 10:51:04 GMT

@Daveboi1970 have you called customer services about this ? I recommend you do and request an account reset. This sometimes happens after account maintance and EE don’t know who has this issue so can’t just rectify it without you calling for an account reset.

Re: Account

Leanne_T — Wed, 12 Mar 2025 12:23:19 GMT

Hi there @Daveboi1970

Thanks for coming to the community.

Do you get the same message when logging into the EE app and EE account online?

Have you been in touch with our technical support guides as @Chris_B suggested?

Leanne 🙂