topic Re: Strange EE Smarthub issue in Broadband & Landline

Strange EE Smarthub issue

rozeena1993 — Thu, 28 Nov 2024 18:16:43 GMT

So since around 3am last night my Internet went down. Solid green light on the router. Went through the whole power cycling process on the telephone with support. Internet came back after unplugging all cables. Resting for three minutes. And then turning everything back on. I would say 10-20 minutes later. Dead again. My PC won't even recognize that a router is connected to it and the solid green comes back. Repeated the process with the power cycling and the same thing happens. On for 10-20 minutes. Then off. Not returning until I power cycle. I'm stumped with this.. anyone have any ideas on what this could be? Thanks.

Re: Strange EE Smarthub issue

XRaySpeX — Thu, 28 Nov 2024 18:21:04 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: Strange EE Smarthub issue

rozeena1993 — Thu, 28 Nov 2024 18:40:19 GMT

It's the 700 fiber plan and the Smarthub Plus router.

Re: Strange EE Smarthub issue

Matt_124 — Thu, 28 Nov 2024 19:24:22 GMT

Do you mean the Full Fibre 900 plan with the 700 Mbps Stay Fast Guarantee?

EE don't have a Full Fibre 700 plan.

Re: Strange EE Smarthub issue

rozeena1993 — Thu, 28 Nov 2024 19:45:00 GMT

Yes the full fiber 900

Re: Strange EE Smarthub issue

Davidmck95 — Tue, 11 Mar 2025 19:48:55 GMT

Hi there,

im having the exact same issue. How was yours solved?ee are telling me it’s not the hub but I’m pretty sure it is

Re: Strange EE Smarthub issue

SassySteph23 — Wed, 12 Mar 2025 03:07:59 GMT

Yeah I’m having the same issue, it’s right annoying! I hope it gets fixed soon as I’m a gaming streamer. I spoke to EE on phone and they told me same thing to unplug it for 4 minutes then plug it back in and it’s still a solid green light. It’s strange