topic WIFI in Broadband & Landline

WIFI

SarahD1993 — Tue, 11 Mar 2025 17:58:50 GMT

Hello

MY WI-FI increased recently how do I go around sorting this I don’t want the TNT on it any more as I don’t use it. I just want to pay for the WIFI please

Re: WIFI

Chris_B — Tue, 11 Mar 2025 18:17:22 GMT

@SarahD1993 Your broadband when up in cost as per the T&Cs of the yearly price increase. If TNT is part of your current subscription then it can not be removed it’s part of that package.

If you added this yourself you can remove it via your online account.

Re: WIFI

SarahD1993 — Tue, 11 Mar 2025 18:23:04 GMT

Can I not remove it now as I’m sure it’s been over a year? How do I see when this contract comes to an end?

Re: WIFI

Chris_B — Tue, 11 Mar 2025 20:55:57 GMT

@SarahD1993 When you took out the broadband you got an email with the start date. It was titled “an important date for your diary”.
if you no longer have this you’ll need to call customer support.

or you can look at the EE app and under manage>broadband>and scroll down. It’ll show the start and end date of your BB contract.