topic Re: I have not received a wifi hub in Broadband & Landline

I have not received a wifi hub

diggers1 — Tue, 11 Mar 2025 10:48:27 GMT

My New broadband with EE should start today but I have not yet received my wifi hub

Re: I have not received a wifi hub

diggers1 — Tue, 11 Mar 2025 10:38:24 GMT

I supposedly changed my broadband to EE today but I have not received the EE wifi hub

Re: I have not received a wifi hub

JimM11 — Tue, 11 Mar 2025 12:32:10 GMT

@diggers1 You changed from who which ISP was originally your Broadband supplier?

Re: I have not received a wifi hub

JimM11 — Tue, 11 Mar 2025 12:36:19 GMT

@diggers1 You changed from who which ISP was originally your Broadband supplier?

Re: I have not received a wifi hub

XRaySpeX — Tue, 11 Mar 2025 12:40:18 GMT

Call CS & chase it if you don't already have a suitable router to use.

Re: I have not received a wifi hub

Peter_W — Tue, 11 Mar 2025 13:44:04 GMT

Hey @diggers1, welcome to the Community 😊

If you're moving from BT and already have a Smart Hub 2, then this should be all good to go with your EE connection, and you can continue using this.

As @JimM11 and @XRaySpeX have mentioned though, if you give our customer care team a shout, they'll be able to say for sure what was included with your order.

Peter

Re: I have not received a wifi hub

diggers1 — Tue, 11 Mar 2025 19:14:40 GMT

Thank you Peter_W that was the answer

Re: I have not received a wifi hub

Debbie_G — Wed, 12 Mar 2025 08:14:11 GMT

Thanks for coming back and letting us know you got the answer @diggers1.

If you need any help in the future, please come back to the community anytime.

Debbie 🙂

Re: I have not received a wifi hub

diggers1 — Wed, 12 Mar 2025 13:59:18 GMT

Many thanks for your help. Probably will need you again as I am 83yrs old and not as sharp as I was
Best wishes
Digby

Re: I have not received a wifi hub

Debbie_G — Wed, 12 Mar 2025 14:27:29 GMT

No problem at all @diggers1.

There's always someone around to try and help out.

Debbie 🙂