FTTP and TV order tracking issues

Jules1270 — Sun, 09 Mar 2025 22:40:33 GMT

I placed an order to migrate from BT FTTC to EE FTTP on the 5th of March, order to be completed for both FTTP and EE TV on the 14th March up until today it was showing as confirmed for that date between 8am & 1pm for an engineer visit. Now 2 issues when I log into my EE account on the website the order no longer shows up unless I input the VOL order ref number (shows up ok on the EE app). But another issue is under order tracking it now shows a failed message under Engineer Visit despite it not even being due until this coming Friday,(see below). I did ring EE earlier today but the lady I spoke to couldn’t really help just said it’s being worked on in the background….I am hoping it will all go as planned for this Friday, had plenty of texts from EE and Openreach confirming the appointment.

I will add ALL the equipment for FIBRE and EE TV was delivered on the 8th March .

The order tracking via EE website using the VOL number and postcode with a strange appointment failed message…

Engineer visit

for Broadband

Estimated arrival between 08:00 - 13:00
Status: Confirmed

The Appointment Failed.

EE App order tracker

How can it show as activated before anything has even been done and before the engineer has even installed it(as per the EE app order tracker lol)

Re: FTTP and TV order tracking issues

JimM11 — Sun, 09 Mar 2025 23:05:46 GMT

@Jules1270 Even though you are having the FTTP upgrade, EE may have already transferred your fttc from BT to EE so that they have your system started, if they are working on it then not much you can do, just watch the OR text messages you get and if the ask you to do something then do it, it is generally like CONFIRM to keep appointment etc, also if EE send message deal with it also....

Re: FTTP and TV order tracking issues

Jules1270 — Mon, 10 Mar 2025 06:03:03 GMT

Yeah I had a text last week to click on confirm for the engineer appointment which I did.

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FTTP and TV order tracking issues

Re: FTTP and TV order tracking issues

Re: FTTP and TV order tracking issues