topic Re: Broadband issues in Broadband & Landline

Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 19:36:31 GMT

I have broadband through them with goes down constantly, they offer an engineer and all they do is a speed check and tell you "it's working fine"

Sure when it works, it works, when it's down you can't get online to DO a speed check.... because the Internet isn't working.

I have given up with broadband...it's not the fibre I paid for at all. I'd expect much more considering my whole side wall is illegally covered in high fibre cables someone decided to throw up without contacting me, and I own my house. And they threw two lots of these ugly things up. Best thing I ever got out of EE was the look of panic in a guys face for fitting cables to my wall without notifying me and my dog knocked his ladder.

He was fine, but still. This shouldn't be acceptable at all.

Re: Broadband issues

XRaySpeX — Sun, 09 Mar 2025 18:14:38 GMT

@fatalisticdfeat :

If you gonna order Full Fibre you gotta expect cables to be laid along your walls. There are plenty of guides online, incl. EE, showing how fibre is got to the house. Didn't the eng explain beforehand what he was gonna do & agree with you where it was to enter your house.
It wasn't an EE guy who was knocked off his ladder but an Openreach guy. Having said that I doubt this tale as for H&S reasons the ladder is fixed to your wall while he's working on it..

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 17:58:01 GMT

Firstly you are very wrong.

1) I have cables on my walls for Internet, these "full fibre" cables i refer to are ones thrown up for every other house on the street.

2) It was not open reach it was someone installing cables for a neighbour who had just got EE. He wired the cables from the "box" on my wall and proceeded to go around the front of my house and every other house to attach these cables to the wall. His ladder was not attached, they never are.

3) I don't think you actually know what you are talking about.

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 18:00:08 GMT

To add to the "if you are" comment, if you had read the comment of mine prior you wouldn't have said that. I am totally fine with my cables know my wall but not everybody else's.

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 18:01:59 GMT

And you can't attach ladders to a wall without leaving a mark because nobody comes back to fill them in like they claim they will 😉

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 18:04:56 GMT

My cctv would really screw up any H&S that shows them moving the ladders every minute or so across my wall, them standing on my shed, etc. But of course they will claim to save their skin that it was all ,"above board"

Re: Broadband issues

XRaySpeX — Sun, 09 Mar 2025 18:14:02 GMT

You're saying that other houses' fibre cables are attached to your house's walls? So you live in a block of flats or other shared property?

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 18:20:06 GMT

No, and no

I live in an end terrace house. Next to me is my neighbours house and beside that is some "attached" up and down flats.

They could quite easily put the cables on those "flats" that are owned by the local council.

They didn't because after me complaining for weeks about them throwing an electric box outside my house and me losing they did it anyway, so they've wired this box to everything and used my wall.

I am quite happy to throw up some photos if you still think I'm lying ?

Re: Broadband issues

XRaySpeX — Sun, 09 Mar 2025 18:37:09 GMT

@fatalisticdfeat : Please do! I just don't understand what you are getting at.

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 19:00:33 GMT

This is what I'm "getting at"

The point remains , if you don't understand what I'm "getting at" you make me think you work for EE. They don't understand either.

Re: Broadband issues

XRaySpeX — Sun, 09 Mar 2025 19:39:26 GMT

I don't see "this" that you are getting at. Did you forget to post a pix?

No, I don't work for EE. I'm just a user like you.

Re: Broadband issues

Mustrum — Sun, 09 Mar 2025 20:31:22 GMT

@fatalisticdfeat You say your broadband goes down, but not how often.

Alas if it is working when an engineer comes then it does take a bit more investigation - is it the whole broadband or just WiFi?

But also, what speed broadband do you have, and which router?

As for the wires/cables/fibres, before Openreach can run them on lots of places then need a Wayleaf or permission from the owner, but this may have been obtained when the very first cable was installed and once precendence is set they can carry on.

Anyway, is there anything anyone can help you with?

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 23:12:28 GMT

4 to 6 times a day

Always around the same times.

Yes they need permission. Didnt get it.

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 23:13:54 GMT

It's always the full WiFi, the tv everything. And an engineer came out so that ee couldn't be at fault, someone came out etc. It went down 3 minutes ago. As normal. This time of night

Re: Broadband issues

fatalisticdfeat — Sun, 09 Mar 2025 23:18:52 GMT

I'm paying for something that should work and regardless of if cables are allowed, it wasn't allowed to be put on my wall so technically , everyone who's using this box for fibre, it doesn't mean they can keep it via my wall. (It was illegally put up and it is being fought) if it was legal I wouldn't have a few people ask for permission when I pull them for putting cables in my wall, and them tell me " you should have got a letter but I can stop" the last guy stopped, didn't remove his reel of cable thats hanging to my door, so I myself apparently have to do that because it's "my property"

Re: Broadband issues

Mustrum — Mon, 10 Mar 2025 00:22:31 GMT

@fatalisticdfeat fair enough, only trying to help. Don't answer the questions, your choice.

But a regular frequency and times suggest local interference, cetral heating, local street lighting or other such similar stuff, alas you dont want to share, and guessing without any real info is so tiring after a hard week.

But hey, if you ever feel like sharing .......