topic Re: Smart Wifi Pro in Broadband & Landline

Smart Wifi Pro

nelix01 — Wed, 11 Dec 2024 20:21:34 GMT

Just wondering how many Smart WiFi Pro extenders you can get as part of the EE BB subscription. I currently have a Smart Hub Pro and one WiFi Pro extender but think I could do with one more to ensure full coverage.

Re: Smart Wifi Pro

Chris_B — Wed, 11 Dec 2024 20:27:11 GMT

@nelix01 You can have 1 more. Please read

If you’ve set up your Smart Hub Pro and your Smart WiFi Pro device in your home and you don’t get a minimum of 100Mbps WiFi speeds in every room, we’ll run some diagnostic tests and you may be eligible for 2 more devices and an engineer visit. If you still don’t get a minimum of 100 Mbps WiFi speeds in every room, then you can claim back a £100 one-off bill credit. See ee.co.uk/terms for full terms and conditions. Excludes external rooms, buildings or structures.

and that’s found HERE under “the legal bit” tab at the bottom.

Re: Smart Wifi Pro

nelix01 — Wed, 11 Dec 2024 20:41:30 GMT

@Chris_B is this a call into tech support?

Re: Smart Wifi Pro

Michael_D — Thu, 12 Dec 2024 09:52:54 GMT

That's right @nelix01.

If you give our broadband team a call, and explain what is happening, they'll be able to help.

Michael

Re: Smart Wifi Pro

rm113 — Sun, 23 Feb 2025 14:02:20 GMT

If I wanted to actually get a fourth extender, can I order one, please?
I have three in the house already but the 4G signal is poor. The end of the house where the 4G is better is the opposite end to the Hub. There is already one extended halfway between the best 4G signal (102dB) and the Pro Hub but that still only gets the SHC about 15Mb/s. If I move to a better WiFi location the 4G falls back to about 112.
So a fourth extender might do the trick.
NB when I had Whole Home Wifi I had six disks in use

Re: Smart Wifi Pro

Leanne_T — Sun, 23 Feb 2025 15:32:10 GMT

Hi there @rm113

Welcome back to the community.

If you get in touch with our broadband technical support guides they will check what options are available for you.

Leanne.

Re: Smart Wifi Pro

JimM11 — Sun, 23 Feb 2025 15:41:12 GMT

@rm113 Do you mean the 5Ghz band off the Wi-Fi extenders? 4G is for mobile signal only.

Re: Smart Wifi Pro

rm113 — Sun, 23 Feb 2025 15:55:47 GMT

Sorry I wasn't very clear. I'm trying to set up the Smart Hybrid Connect (SHC). If I place it indoors but at the West end of the house I got "good" mobile signal but only "okay" WiFI.
Powerline isn't really an option as I have RCBO in the consumer unit and I get very poor bandwidth.
We are in a chalet bungalow so there isn't really any attic to use to run cable.

Re: Smart Wifi Pro

JimM11 — Sun, 23 Feb 2025 16:03:43 GMT

@rm113 Got it, would also drop the wan connection and see that the SHC filters through the smart wireless extenders fine believe SHC blurb from the help.👍

Connection speed with Smart Hybrid Connect

Smart Hybrid Connect uses the EE mobile network to give you a connection of up to 30 Mbps (download speed) and 5 Mbps (upload speed). It might be a bit faster or slower depending on your Smart Hybrid Connect's mobile signal and how busy the network is.

If your connection is slow, try moving your Smart Hybrid Connect to a different spot.

Re: Smart Wifi Pro

nelix01 — Sat, 08 Mar 2025 19:01:22 GMT

Hi everyone,

I’m writing to share a quick update. I recently acquired a second Smart WiFi Pro device, and I’m having some issues with it. I thought I had set it up correctly, but the information provided in the app and Hub Manager is conflicting.

As you can see in the pictures, the app shows the device as connected but with no signal. I can’t seem to find any devices connected to this Smart WiFi device. It’s currently positioned no more than 10-12 feet away from the Smart Hub.

I’ve tried resetting and repairing the device, but the issues persist. I’d appreciate any advice or suggestions you may have.

Re: Smart Wifi Pro

JimM11 — Sat, 08 Mar 2025 19:16:22 GMT

@nelix01 While your pictures are waiting to be cleared, have you connected the Smart wireless device with Ethernet to the Router and left it incase it needs to be updated with the FW to match the router?

Re: Smart Wifi Pro

nelix01 — Sat, 08 Mar 2025 20:30:55 GMT

I did try that option to set up as well. Same issues.

Re: Smart Wifi Pro

JimM11 — Sat, 08 Mar 2025 20:29:59 GMT

@nelix01 Will take a look at the pictures when they clear then.. Take a look at the link below until you get to the pictures, was trying to note the FW is same as the router.

Useless pro products - The EE Community

Re: Smart Wifi Pro

XRaySpeX — Sat, 08 Mar 2025 20:50:49 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Smart Wifi Pro

JimM11 — Sat, 08 Mar 2025 20:55:04 GMT

@nelix01 Your pictures are not helpful, so suggest you take the smart wireless unit, connect it to the Router by Ethernet and leave it overnight just incase it is waiting FW update to match the router.

Re: Smart Wifi Pro

nelix01 — Sat, 08 Mar 2025 20:58:29 GMT

Logged into hub manager and got these pics.

Re: Smart Wifi Pro

JimM11 — Sat, 08 Mar 2025 21:06:59 GMT

@nelix01 When cleared will take a look at those.

Re: Smart Wifi Pro

XRaySpeX — Sat, 08 Mar 2025 22:03:32 GMT

MAC addys may prevent approval.

Re: Smart Wifi Pro

JimM11 — Sat, 08 Mar 2025 22:15:08 GMT

@nelix01 Your picture made it through but will be blocked shortly due to the Mac address's showing, but it basically looks like the extender has not been able to work out the backhaul connection status although connected just does not know what to do with it. FW is updated on both the units as far as i can see. SO next would factory reset the Smart wireless device then when it is done with that, do the Ethernet connection setup method, allow it the time to finish doing it's thing. Power it off, move it to where you need it, and just let it settle and work it's self out. Mesh takes a few hours to settle down correctly.

Link is for the Smart wireless help below.

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: Smart Wifi Pro

nelix01 — Sat, 08 Mar 2025 22:18:11 GMT

Thanks all. I have plugged it into the hub via ethernet and will leave it overnight. Will see how that goes!