topic Re: Nothing but problems. Why is it when you have a problem with your broadband and in Broadband & Landline

Nothing but problems. Why is it when you have a problem with your broadband and

57AP — Sat, 08 Mar 2025 22:44:05 GMT

Why is it that when you have a broadband issue and open reach need to send an engineer. EE think that a 10 day wait is OK. No Internet, phone, sky etc. No urgency in their actions. Is this their idea of customer service?

Re: Nothing but problems. Why is it when you have a problem with your broadband and

XRaySpeX — Sat, 08 Mar 2025 23:39:45 GMT

It's not EE's thinking; it's OR's availability & scheduling.

Ask EE for some free data if you have their mobile or for a mobile router to tide you over. Always good idea to have 1 already as a fall-back in such situations.

Re: Nothing but problems. Why is it when you have a problem with your broadband and

Jnorris235 — Tue, 25 Mar 2025 16:01:16 GMT

There really is no way to do anything once theyve asked OR. Our OR engineer came from 200 miles away and had no idea of the local layout, where the fibre cabinet was or anything. Now nothing happening for 8 days so far. Any other broadband supplier have access to OR or are they all the same?

Re: Nothing but problems. Why is it when you have a problem with your broadband and

XRaySpeX — Tue, 25 Mar 2025 16:10:56 GMT

@Jnorris235 : All the same! OR must show no bias towards any ISPs.