topic Re: I changed my mind I don’t want to switch in Broadband & Landline

I changed my mind I don’t want to switch

austra — Sat, 08 Mar 2025 18:42:51 GMT

Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks

Account number: ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: I changed my mind I don’t want to switch

XRaySpeX — Sat, 08 Mar 2025 17:52:40 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Has EE BB been activated yet or has it just been ordered? You may cancel any time up to 14 days beyond installation & revert to what you had.

Re: I changed my mind I don’t want to switch

austra — Sat, 08 Mar 2025 17:55:45 GMT

It has not been installed and I don’t want to have it installed. As I wrote there I couldn’t contact anyone on the phone there is no chat and there was no email address, please cancel it for me thank you

Re: I changed my mind I don’t want to switch

XRaySpeX — Sat, 08 Mar 2025 17:59:19 GMT

No, we can't! This is a user discussion group. We have no influence over your a/c. Only you do.

There's a Freephone no. in my sig.

Re: I changed my mind I don’t want to switch

Mustrum — Sat, 08 Mar 2025 18:50:47 GMT

@austra You can also contact your current supplier and let them know you do not want to switch.