topic Re: Harrassment in Broadband & Landline

Harrassment

Jan139 — Sat, 08 Mar 2025 16:53:11 GMT

Just sharing my continuing negative experience with EE / BT

I was a BT customer for over 20 years, but as my last contract was finishing I was persuaded to migrate to EE. However, following numerous complaints; lack of continuity; almost 4 hours on the phone; no return phone calls; extremely poor departmental communication; failed orders and seemingly permanent issues with EEs website I chose to leave for another provider.

I informed EE of this within the cooling off period yet received an email about a charge for leaving early. Apparently an automated one, but quite shocking. Unacceptable! The new provider took over my broadband service.

To top all that I am now receiving constant emails from BT / EE "Your settings have changed. Web protect is now turned off. turned off." A total of 18 emails in 4 days all saying the same thing. I don't have a problem with the content, just the amount which at best could be due to an internal error or worst case scenario: HARRASSMENT.

Re: Harrassment

XRaySpeX — Sat, 08 Mar 2025 16:58:09 GMT

@Jan139 : Where/how did you order your EE BB?

Re: Harrassment

Jan139 — Sat, 08 Mar 2025 17:06:37 GMT

Via BT / EE

Thanks but I am not wasting any more time speaking to these incompetent people.4 hours was more than enough.

Re: Harrassment

XRaySpeX — Sat, 08 Mar 2025 17:12:51 GMT

Yes, but by phone, online or High St. store?

Re: Harrassment

Jan139 — Sun, 09 Mar 2025 11:40:58 GMT

It was over the phone. Why do you need to know?

I do not intend phoning them again. Thanks.

Re: Harrassment

XRaySpeX — Sun, 09 Mar 2025 11:53:08 GMT

Only that had you ordered in a High St. store there would be no statutory cooling-off period.

Re: Harrassment

Jan139 — Sun, 09 Mar 2025 13:37:02 GMT

Ah OK. Thanks for trying to help.