https://community.ee.co.uk/t5/Broadband-Landline/Account-credit/m-p/1514482#M116228 <P>Are you paying your bill by DD? If the credit was "awarded" to your a/c on or after your billing date, the DD will still be taken this month and the credit applied to future bills.</P> <P>If you want the credit to be paid back to your method of payment, you will need to call CS &amp; request it.</P> Sat, 08 Mar 2025 13:32:41 GMT XRaySpeX 2025-03-08T13:32:41Z https://community.ee.co.uk/t5/Broadband-Landline/Account-credit/m-p/1514469#M116223 <P>Following a severe WiFi issue my account has been credited £380.64. It said it would be taken off my next bill, yet I was still charged. By my calculations with this much credit I shouldn't have to pay a bill for a year. Why am I still being charged? If I'm not able to use this credit to pay my bill can I receive the money into my bank account?&nbsp;</P> Sat, 08 Mar 2025 12:31:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/Account-credit/m-p/1514469#M116223 JTonk 2025-03-08T12:31:57Z https://community.ee.co.uk/t5/Broadband-Landline/Account-credit/m-p/1514482#M116228 <P>Are you paying your bill by DD? If the credit was "awarded" to your a/c on or after your billing date, the DD will still be taken this month and the credit applied to future bills.</P> <P>If you want the credit to be paid back to your method of payment, you will need to call CS &amp; request it.</P> Sat, 08 Mar 2025 13:32:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Account-credit/m-p/1514482#M116228 XRaySpeX 2025-03-08T13:32:41Z