topic Re: Smart hub pro wan dropouts in Broadband & Landline

Smart hub pro wan dropouts

Cardiffjamesh — Mon, 24 Feb 2025 20:09:02 GMT

any one having multiple very short dropouts every device drops out

Re: Smart hub pro wan dropouts

Cardiffjamesh — Mon, 24 Feb 2025 20:10:29 GMT

Re: Smart hub pro wan dropouts

Mustrum — Mon, 24 Feb 2025 21:43:50 GMT

@Cardiffjamesh do you notice any issues when you are using the service, or is it just your Samknows reports?

Not sure of the exact details, but has Samknows not stooped the service recently?

Re: Smart hub pro wan dropouts

Cardiffjamesh — Mon, 24 Feb 2025 21:55:13 GMT

Everything drops sky q box’s etc it’s only short sharp and annoying just u can see the amount I can’t tell it I get 1 drop out or 20 lol

Re: Smart hub pro wan dropouts

Mustrum — Mon, 24 Feb 2025 22:04:01 GMT

@Cardiffjamesh Ok, so an easy way to look is to log into the router using the admin details on the card and go to the advanced section and the technical log, the I think the second tab and look through the admin log for dropouts.

Or of course just give the Broadband Care Team a call in the morning.

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Re: Smart hub pro wan dropouts

Cardiffjamesh — Mon, 24 Feb 2025 23:01:52 GMT

Iv had a Quick Look at logs nothing jumps out will have a better look tomorrow

help centre where a wet weekend mor concerned about the other mesh node on a hardwired back hall lol saying it’s not meant to be hard wire 😂

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 21:51:56 GMT

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 21:52:40 GMT

Apparently it’s because I’m using a switch lol the wan is dropping out

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 21:53:08 GMT

Re: Smart hub pro wan dropouts

Mustrum — Thu, 06 Mar 2025 22:11:16 GMT

@Cardiffjamesh just a thought, where is your Samknows plugged in?

Hopefully not between the ONT and Router!

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 22:16:06 GMT

Direct in to router port 1

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 22:20:55 GMT

Is it even humanly possible to put it before the router lol suppose it takes all sorts to make the world go around

Re: Smart hub pro wan dropouts

Mustrum — Thu, 06 Mar 2025 22:40:27 GMT

Its a long time since I had one, but I seemed to remember them wanting it between the modem and router, back in the early VDSL days - and can save that then again my memory is not what it was!!

If you ever get a chance, save the tech log to a CSV fine and attatch it to a post.

I know you said you did not see much, but with a bit of filtereng on Excel it should be possible to see WAN down messages and the frequency.

Re: Smart hub pro wan dropouts

Cardiffjamesh — Thu, 06 Mar 2025 22:48:26 GMT

Wan logs empty it must be blocked hav u got the smart pro

Re: Smart hub pro wan dropouts

Mustrum — Thu, 06 Mar 2025 22:55:40 GMT

that does not seem right, no I don;t have one, but if it is anything like all the other BT based routers in the Advance section there is a Tech log, with an Info status page, and an event log tab. They combined are usually the best source of diagnostic info.