topic Re: EE Wifi in Broadband & Landline

EE Wifi

anthony135 — Thu, 06 Mar 2025 13:53:40 GMT

I cannot OPT IN to wifi

I have EE made for gamers, it went live today so it is a new connection

how do i get it so i am opted in.

thank you

Re: EE Wifi

Christopher_G — Thu, 06 Mar 2025 16:03:42 GMT

Welcome to the community.

If your 'go live' day is today, it may be that your account is still being fully set up. Could you give it a try tomorrow and let us know if it works?

Chris

Re: EE Wifi

Matt_124 — Thu, 06 Mar 2025 17:11:09 GMT

I am unable to see your image as it needs to be approved by a moderator, but are you sure that you're signing into the right WiFi SSID? Your use of the terms "Opt In" makes me think it could be the wrong WiFi connection.

Your router will appear as EE-****** (where the * is a sequence of letters and numbers that should be visible on the card that detaches from the back of your Hub).

If it is "EE WiFi" you're trying to sign into, this is a public hotspot and not the actual details for your Hub.

Re: EE Wifi

XRaySpeX — Thu, 06 Mar 2025 17:23:53 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

The OP is trying to use the public EE WiFI network, not his own router, & should be logging in to it with his EE ID a/c creds.

Re: EE Wifi

anthony135 — Thu, 06 Mar 2025 17:32:07 GMT

I am trying this. but i get an error "Please check you are registered to access Wifi."

and then i get the other error when i try opt in

Re: EE Wifi

XRaySpeX — Thu, 06 Mar 2025 17:50:52 GMT

Then the advice of @Christopher_G to wait is probably best to let your EE a/c be set up.

Re: EE Wifi

Matt_124 — Thu, 06 Mar 2025 17:54:40 GMT

Makes more sense now cheers @XRaySpeX.

@anthony135 Sounds like it may be because it's the "Go Live" day today as @Christopher_G says and that the EE WiFi system doesn't recognise that you've gone live yet as an active EE Broadband customer.

It's possible that there's an issue with registering for EE WiFi when you're on the 1.6Gb packages as the EE WIFI asset tag might not get automatically applied to those accounts unlike the other packages due to the new tech ordering system. But it's hard to say at this early stage, it's more likely to be the former and if you give it some time it may begin to work.

Re: EE Wifi

anthony135 — Thu, 06 Mar 2025 17:57:49 GMT

thank you all for your replies. i will wait a week and is not resolved i will reach back out.

Re: EE Wifi

anthony135 — Sun, 09 Mar 2025 02:59:01 GMT

I know i said i would wait a week, but i got woke up and thought i would try on the off chance. there is a hotspot near where i live.
it is still the same

Re: EE Wifi

Alex_H — Sun, 09 Mar 2025 14:12:35 GMT

@anthony135 Try using another browser to complete the EE Wi-Fi opt in, or after clearing the cookies and cache for the EE website from your current browser.

If the issue continues it will be best to report this to our broadband technical team so they can help get the issue resolved, allowing you to opt in and then make use of the EE Wi-Fi hotspots. Contact Us To Request Technical Support for Broadband and Landline | EE

Alex

Re: EE Wifi

anthony135 — Sun, 09 Mar 2025 15:04:02 GMT

didnt meant to mark that as solution. i meant to click reply.

but i have tried 3 browsers and 2 devices. my pc has also had a fresh install of windows

Re: EE Wifi

JimM11 — Sun, 09 Mar 2025 15:58:22 GMT

@anthony135 If after the week, get straight on to EE CS and get it sorted, more than likely just a stupid account computer say's no issue.

Re: EE Wifi

anthony135 — Tue, 11 Mar 2025 13:32:40 GMT

further update: The EE wifi team have noted a problem with my account and have given me access to their public wifi through a voucher which they offered. thank you for all your replies

Anthony