topic Re: Broadband switch from BT not completed in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513858#M116084 <P>You'll need to call CS to chase it up.</P> Thu, 06 Mar 2025 13:26:34 GMT XRaySpeX 2025-03-06T13:26:34Z Broadband switch from BT not completed https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513854#M116082 <P>Should have switched from BT broadband to EE yesterday. EE website shows order complete, but the broadband and digital voice are still with BT&nbsp;</P> Thu, 06 Mar 2025 13:22:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513854#M116082 Horstead1 2025-03-06T13:22:22Z Re: Broadband switch from BT not completed https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513855#M116083 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2245656">@Horstead1</a>&nbsp; &nbsp;what makes you think you are still with BT?</P> Thu, 06 Mar 2025 13:25:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513855#M116083 Mustrum 2025-03-06T13:25:48Z Re: Broadband switch from BT not completed https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513858#M116084 <P>You'll need to call CS to chase it up.</P> Thu, 06 Mar 2025 13:26:34 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513858#M116084 XRaySpeX 2025-03-06T13:26:34Z Re: Broadband switch from BT not completed https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513863#M116087 <P>Digital Phone still showing on BT app. &nbsp;Also speed should have increased from 500 to 550 as part of the switch deal - and hasn’t. Speedtest &nbsp;shows provider as BT</P> Thu, 06 Mar 2025 13:43:56 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513863#M116087 Horstead1 2025-03-06T13:43:56Z Re: Broadband switch from BT not completed https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513935#M116100 <P>For those on EE New BB speedtests believe your ISP is BT.</P> Thu, 06 Mar 2025 16:51:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-switch-from-BT-not-completed/m-p/1513935#M116100 XRaySpeX 2025-03-06T16:51:59Z