topic Re: Openreach unable to install Fibre cable for my elderly mother in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513754#M116046 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4719151">@HermioneM</a>&nbsp; &nbsp;you need to get back in touch with EE Customer Services. Although Openreach do the work, the activities are progressed via your internet supplier.</P> <P>&nbsp;</P> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Track your order online</H2> </DIV> <DIV> <P>Get updates on your mobile, broadband or consumer electronics order.</P> </DIV> <BUTTON class="lc-Button lc-ButtonEE"><SPAN class="lc-Button-content">Track an order</SPAN></BUTTON></DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 7 9 5 3 9 6 6 1 5 0">07953 966 150</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="Accessibility_callUsOutOfHoursWrapper__e7vHt"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Support for Deaf and hard of hearing customers</H2> </DIV> <DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK app</A>.</P> <P>To call us through the Relay UK app or from a textphone, dial:</P> <P>18001 07953 966 150</P> </DIV> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Sign language services</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P> </DIV> </DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P>&nbsp;</P> Thu, 06 Mar 2025 09:52:21 GMT Mustrum 2025-03-06T09:52:21Z Openreach unable to install Fibre cable for my elderly mother https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513749#M116045 <P>I have renewed the broadband contract with EE for my elderly mother, and was supposed to get Fibre cable installed yesterday. The Openreach engineer came, said it was too difficult and left. An email was then sent from Openreach saying 'sorry we missed you, book in another slot'.&nbsp;</P><P>I've emailed Openreach twice but no response. How do I get this sorted?</P> Thu, 06 Mar 2025 09:41:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513749#M116045 HermioneM 2025-03-06T09:41:30Z Re: Openreach unable to install Fibre cable for my elderly mother https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513754#M116046 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4719151">@HermioneM</a>&nbsp; &nbsp;you need to get back in touch with EE Customer Services. Although Openreach do the work, the activities are progressed via your internet supplier.</P> <P>&nbsp;</P> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Track your order online</H2> </DIV> <DIV> <P>Get updates on your mobile, broadband or consumer electronics order.</P> </DIV> <BUTTON class="lc-Button lc-ButtonEE"><SPAN class="lc-Button-content">Track an order</SPAN></BUTTON></DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 7 9 5 3 9 6 6 1 5 0">07953 966 150</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="Accessibility_callUsOutOfHoursWrapper__e7vHt"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Support for Deaf and hard of hearing customers</H2> </DIV> <DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK app</A>.</P> <P>To call us through the Relay UK app or from a textphone, dial:</P> <P>18001 07953 966 150</P> </DIV> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Sign language services</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P> </DIV> </DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P>&nbsp;</P> Thu, 06 Mar 2025 09:52:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513754#M116046 Mustrum 2025-03-06T09:52:21Z Re: Openreach unable to install Fibre cable for my elderly mother https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513767#M116048 <P>Thanks for your help Mustrum.</P> Thu, 06 Mar 2025 10:16:16 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513767#M116048 HermioneM 2025-03-06T10:16:16Z Re: Openreach unable to install Fibre cable for my elderly mother https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513769#M116049 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4719151">@HermioneM</a></SPAN>&nbsp;</P> <P>Thank you for coming to the community and I am sorry the fibre cable was not installed yesterday.&nbsp;</P> <P>Please give us a call as <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/321568">@Mustrum</a></SPAN> has advised and let us know how you get on after speaking to the the broadband guide.&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Thu, 06 Mar 2025 10:19:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Openreach-unable-to-install-Fibre-cable-for-my-elderly-mother/m-p/1513769#M116049 Leanne_T 2025-03-06T10:19:38Z