topic Re: No confirmation emails in Broadband & Landline

No confirmation emails

Loumary — Thu, 27 Feb 2025 08:50:53 GMT

I registered online to get full fibre broadband a few weeks ago and have been receiving texts about engineer visits and received my router today a week ahead of the booked visit but I have not received any confirmation emails or welcome emails.

Surely I should have received something with an order number on? I have checked my junk folder. I checked on my online profile and my email address is correct.

Re: No confirmation emails

Leanne_T — Thu, 27 Feb 2025 11:18:45 GMT

Morning @Loumary

Thanks for coming to the community.

If you have you checked your junk/spam folders in your email account and nothing is showing from us, please get in touch and the team will get the confirmation emails looked into and see if these can be sent you again or provide any details you need that would have been included 🙂

Ways to get in touch can be found on the Contact Us page.

Thanks.

Leanne.

Re: No confirmation emails

Mustrum — Thu, 27 Feb 2025 11:12:22 GMT

@Loumary seems you have checked the obvious places, have you spoken to Customer Services?

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Re: No confirmation emails

Loumary — Wed, 05 Mar 2025 23:50:51 GMT

Thanks, I managed to start a chat with them on 27th Feb and despite my email address being recorded correctly on my profile when I check it they said it was not on their system. I asked them to put it on there. I didn’t need to tell them it they knew it and literally got me to confirm it. They said they would send me the welcome emails and I would get a letter in the post but I still have received nothing. My engineer visit is tomorrow so I guess afterwards I will have to call them. You think it would be essential for me to see a contract before they start a service? So far I am not impressed with EE’s service!