topic Re: Broadband down in KT4 area all day. in Broadband & Landline

Broadband down in KT4 area all day.

MPF1 — Wed, 05 Mar 2025 14:23:31 GMT

What is going on?

Was down last night too!

Re: Broadband down in KT4 area all day.

Chris_B — Wed, 05 Mar 2025 14:28:18 GMT

@MPF1 Have you tried switching the router off for 30 seconds and then restarting it ? What colour is the light on the router. ? Have you spoken to customer support about this ?

Re: Broadband down in KT4 area all day.

Mustrum — Wed, 05 Mar 2025 14:29:11 GMT

@MPF1 No one on here has account access so won't know about your issues. But you should follow the links in the Help pages to get your line checked and fault reported if needed:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

Re: Broadband down in KT4 area all day.

MPF1 — Wed, 05 Mar 2025 14:37:55 GMT

Thank you for the reply. Hub is a constant orange. Have switched it off for 60 seconds etc and back on a few times.

I talked to EE this morning and they indicated there was a problem in the area which was due to be resolved at 10.45am.

Re: Broadband down in KT4 area all day.

Peter_W — Wed, 05 Mar 2025 16:45:12 GMT

Thanks for confirming those details for us, @MPF1.

Have these issues persisted into this afternoon?

If you're still struggling, it's worth reaching out to our team again, either by giving them a call or running our troubleshooter on your line.

This should help get you an update on if this issue is still ongoing, or if things at our end require further investigation.

Peter

Re: Broadband down in KT4 area all day.

MPF1 — Wed, 05 Mar 2025 17:33:58 GMT

Thanks Peter.

Back up and running at last.

Re: Broadband down in KT4 area all day.

Peter_W — Wed, 05 Mar 2025 17:44:12 GMT

I'm really glad to hear that @MPF1.

Fingers crossed you'll be all good to go from here, but if you do encounter any more trouble you can find all the details on how to get this reported on the link I shared above 😊

You take care,

Peter