topic Re: SKY Q in Broadband & Landline

SKY Q

Cdlee — Fri, 28 Feb 2025 10:30:38 GMT

Our Sky Q box keeps losing the internet. This has started since changing to EE. Both the modem and box are in the same place.

Has anyone come across this and/or know a resolution

Re: SKY Q

JimM11 — Fri, 28 Feb 2025 10:44:36 GMT

@Cdlee Have linked this post for you to read rather than going into finding all about what you have.

Solved: Sky Q and EE app issues - The EE Community

Re: SKY Q

Cdlee — Tue, 04 Mar 2025 21:56:09 GMT

We were having the same problems. Our Sky Q box would lose connection to the either the router and internet, or just the internet and we'd have to type in the very long tedious password three times a day. I've found this page and have tried setting up a "comp" wireless channel with the setting below. I don't have much knowledge or experience in this area but hopefully this will work. The values with an asterisk next to them are the ones I changed, everything else was "as is"

Compatible WiFi ON*

Network name: EE-82TMGJ-Comp
Security Type: WPA2-Personal

WPS ON*

2.4 GHz (This was already on so I didn't touch this section)

5 GHz
Enable ON*
Channels Smart (Channel 100)
Security Type WPA2-Personal

Re: SKY Q

JimM11 — Tue, 04 Mar 2025 23:34:16 GMT

@Cdlee Have also added the back end off this post as well for you. Read at your leisure.

Broadband connection drops daily - Page 4 - The EE Community