topic Re: Existing customer update to 1.6Gb in Broadband & Landline

Existing customer update to 1.6Gb

davidharron — Fri, 10 Jan 2025 10:52:00 GMT

What is latest on existing customers upgrading to a 1.6Gbps package?

I was informed last year that changes were coming in November that would resolve the issue for existing customers but I have seen no public announcements from EE.

I was told that the fix would also resolve issues with digital voice and TV for customers looking for the highest package.

Re: Existing customer update to 1.6Gb

JimM11 — Fri, 10 Jan 2025 11:16:59 GMT

@davidharron As yet the status has not changed, and the Forum has not seen anything different, may be a question that you will have to pose to EE direct to get any answer.

Re: Existing customer update to 1.6Gb

Jonesn1 — Tue, 04 Mar 2025 19:16:59 GMT

GRR!! They are STILL unable to upgrade the existing customers, they told me at the latest it would be January and now its March and they haven't fixed it. I have new customers to EE in my street that have it so its not the infrastructure.