topic Re: Moving my BT landline number to EE in Broadband & Landline

Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 09:51:56 GMT

Hello,

I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary digital number but can not seem to get old number back and am worried about a 30 day window I have heard about, the telephone number is used for bank codes and keeping in contact with many old friends and relatives and am at my wits end and desperately want this resolved

Re: Moving my BT landline number to EE

Mustrum — Sun, 02 Mar 2025 09:57:07 GMT

@Marye80 Alas no one has account access on here, but you should contact customer services to ensure they are doing all they can to transfer your number.

Have they given you any reason for the delay?

Re: Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 10:03:17 GMT

Thanks for replying, no they have not given a reason for the delay, all customer service tell me now for the last two plus weeks is that it has been moved to a manager who will call me back but I haven’t heard anything

Re: Moving my BT landline number to EE

Peter_W — Sun, 02 Mar 2025 12:49:59 GMT

Hi @Marye80, welcome to the EE Community!

When was it the manager you spoke with mention that they'd be likely to call back?

Peter

Re: Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 13:56:58 GMT

Thanks for replying, I have spoke to customer service three times and been told that it’s been passed to a manager and I would get a call back on 19/02/25, they never called, rang again on 21/02/25 and CS told me they would send another email to manager and to expect a call again, but still nothing

Re: Moving my BT landline number to EE

Peter_W — Sun, 02 Mar 2025 14:59:23 GMT

Thanks @Marye80, so was the 21st of Feb the last contact you had with us, or have you been in touch since?
Peter

Re: Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 15:33:35 GMT

Thanks for reply, just called again today, got through to technical support they gave me a date for return of old number as 07/03/70, person I spoke to was very helpful and seemed positive he would be able to sort it all out, fingers crossed!!

Re: Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 15:34:44 GMT

sorry meant 7th march

Re: Moving my BT landline number to EE

Peter_W — Sun, 02 Mar 2025 15:38:06 GMT

Thanks for the update @Marye80, I'm glad to hear they've managed to get that in place for you now!

Please keep us posted on how you get on 😊

Peter

Re: Moving my BT landline number to EE

Marye80 — Sun, 02 Mar 2025 15:51:23 GMT

Will do, cautious optimistic

Re: Moving my BT landline number to EE

Marye80 — Sun, 09 Mar 2025 14:43:51 GMT

Hello, just an update, old landline number ported back on 7th March, had to reboot router on day, all working now!

Re: Moving my BT landline number to EE

JimM11 — Sun, 09 Mar 2025 14:48:55 GMT

@Marye80 And they say patience is a virtue, although it should not happen it's got to be kept on top off as you have found out. Thanks for keeping the Forum informed.👍