topic Re: Unable to link device to EE ID in Broadband & Landline

Unable to link device to EE ID

PaulR24 — Sun, 02 Mar 2025 10:41:26 GMT

I have tried unsuccessfully on more than one occasion to link my broadband to my EE ID.

I have spoken to EE agents about this on probably half a dozen occasions. Each time we go through the details and I am assured that all should work now. I 'm told to wait 7 days and then try linking. My latest attempt (this morning) came back with the same message..

we're having trouble linking your products

Has anyone else encountered this product and successfully resolved it? If so how did you do it. Please let me know. Thanks

Re: Unable to link device to EE ID

XRaySpeX — Sun, 02 Mar 2025 10:43:13 GMT

Have you got your BB a/c no. so as to link it?

Re: Unable to link device to EE ID

PaulR24 — Sun, 02 Mar 2025 13:03:43 GMT

Thank you for your reply.

Yes, I know my BB account number.

I have rang EE on a number of occasions and gone thru' all the choices that you have mentioned. However, not the number you have noted but 0330 123 1105 that gives all the same options. Maybe your number is worth a try but getting a little fed up with it all. Thanks again.

Re: Unable to link device to EE ID

XRaySpeX — Sun, 02 Mar 2025 14:06:57 GMT

Most of the landline contact nos. lead to the same thing.

Re: Unable to link device to EE ID

Aallro — Sat, 12 Apr 2025 13:58:06 GMT

Yes, same here. This has been happening for almost a year now and still not able to link and have also spoken to agents several times.
I have decided to leave EE as it’s incredibly frustrating!

Re: Unable to link device to EE ID

PaulR24 — Sat, 12 Apr 2025 14:37:58 GMT

Sorry to hear of your problem. This is exactly the same problem that I am having. I have spoken to a number of agents, all generally helpful but no solution at the end of it all. Like you a move to another provider might be the answer but only if there is no penalty to do so.