topic Re: My profile detales in Broadband & Landline

My profile detales

RasaUs — Fri, 28 Feb 2025 11:38:16 GMT

Hi, I have an EE broadband provider and ordered a phone card from EE a few days ago but changed my mind and cancelled it. Now for some reason, my broadband account has replaced the old phone number with the new one that was cancelled. The system won't allow me to reset the old number because it sends the login codes to a number I don't have and have never used. I can't contact anyone to ask for help and there is no email address where I can write about the problem. Please advise me on how to solve the problem. Thank you

Re: My profile detales

JimM11 — Fri, 28 Feb 2025 11:57:46 GMT

@RasaUs Here are the EE Contact details below, you may nor get help due to not being able to pass security, but if you explain the phone situation they may prompt another security method, if not the form fill is at the bottom off the page.

Re: My profile detales

RasaUs — Fri, 28 Feb 2025 12:29:54 GMT

Thanks for the replay, but unfortunately I can't find the form fill at the bottom of the page. Could you tell me where exactly it is? Thank you

Re: My profile detales

JimM11 — Fri, 28 Feb 2025 12:35:38 GMT

@RasaUs See ways to complain, opens up a new page, but just click on the new link below, as long as you are prepared for the wait.

Make a complaint online

Fill out our webform and we’ll get back to you as soon as possible. Our current response time is 7 days. If you wish to speak to an EE Guide sooner, please call us.

Go to webform

Re: My profile detales

RasaUs — Fri, 28 Feb 2025 13:34:05 GMT

Thank you for your help. I hope it will be fixed now. 😊

Re: My profile detales

XRaySpeX — Fri, 28 Feb 2025 14:25:15 GMT

How is a phone card, by which I presume you mean SIM, related to BB?

It's the link See ways to complain at foot of page,