topic Re: Where do I find my ‘billing account number’ ? in Broadband & Landline

Where do I find my ‘billing account number’ ?

ottway — Tue, 20 Feb 2024 09:40:39 GMT

Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!

Re: Where do I find my ‘billing account number’ ?

XRaySpeX — Tue, 20 Feb 2024 14:23:25 GMT

It'll be in your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: Where do I find my ‘billing account number’ ?

Mushete — Wed, 29 May 2024 20:00:51 GMT

I have the same problem. I ordered on the phone and don't have a welcome email. Can't link. Can't view or find my broadband account. Can't view my broadband bill.

Kind of regretting taking EE's advice to move over from BT. Everything was simple over on BT.

Re: Where do I find my ‘billing account number’ ?

JimM11 — Thu, 30 May 2024 06:08:45 GMT

@Mushete Has you transfer from BT to EE happened yet?

Re: Where do I find my ‘billing account number’ ?

Stewartoet — Mon, 05 Aug 2024 09:41:41 GMT

I have the same issue. I migrated to EE from BT in the local EE shop, have the new EE router and everything is working great but no way of linking Broadband to My EE as I have no account number.

Re: Where do I find my ‘billing account number’ ?

JimM11 — Mon, 05 Aug 2024 10:11:33 GMT

@Stewartoet You can call EE CS and see if they can sort or give the details you need, or go back to your shop and they should also be able to get you sorted. If you have paid a bill by DD then the info associated with that also has your account number. HTH

Re: Where do I find my ‘billing account number’ ?

CazzyNutt — Fri, 25 Oct 2024 09:44:14 GMT

Im having this issue too 😞

Re: Where do I find my ‘billing account number’ ?

Michael_D — Sat, 26 Oct 2024 13:05:07 GMT

Hello @CazzyNutt

Thanks for coming to the community

Have you transferred to EE?

Do you have your welcome email at all? The account number would usually be shown on that.

If it isn't, or you no longer have it, I'd recommend giving our team a call and they can get your account number for you.

Michael

Re: Where do I find my ‘billing account number’ ?

CazzyNutt — Sat, 26 Oct 2024 14:52:50 GMT

yes I have just moved from BT to EE I have my account number that is in the email but it just says "please enter a valid billing account number" when I try to link my broadband to my EE account in the app? should there be 2 different account numbers? If I have to call EE again I'm going to go out of my mind as I've already spent in excess of 5 hrs either waiting to be connected or on the phone to someone at EE since Tuesday 😞 😞

Re: Where do I find my ‘billing account number’ ?

Michael_D — Sat, 26 Oct 2024 14:56:43 GMT

It should just be the account number that you've had on the email @CazzyNutt, but if that is not working, it would need a call to our tech guides so they can bring up your account and help to get it linked.

If they are still having trouble, they can get it raised with the relevant team for you.

Michael

Re: Where do I find my ‘billing account number’ ?

Mushete — Sat, 26 Oct 2024 15:18:45 GMT

If you're still in time to change back to BT then save yourself a load of trouble and do so. The tech guides know as much about this problem as an elephant knows about sharks, dolphins and whales. EE take your money and can't even show a bill for what they are taking your money for. They say it's a limited problem but just a quick search online shows that many, many people are having the same treatment from EE. They clearly just care about getting their money and do not give a damn about how customers feel or even about trying to remedy their bad treatment of customers.

Re: Where do I find my ‘billing account number’ ?

CazzyNutt — Sun, 27 Oct 2024 08:20:18 GMT

I asked to move back on Friday but told that this would not be possible!! I am as we speak YET AGAIN on hold to EE this service is beyond shocking! I am very quickly running out of patience.

Re: Where do I find my ‘billing account number’ ?

malcolmgford — Wed, 11 Dec 2024 15:03:29 GMT

EE is the most difficult phone and broadband company I have ever been with. Even the app is a headache. Can’t find anything

Re: Where do I find my ‘billing account number’ ?

Peter_W — Wed, 11 Dec 2024 17:24:24 GMT

Hi there @malcolmgford.

If you're having some trouble at the moment we definitely want to help point you in the right direction.

What is it you're looking to do here, and what issues are you facing getting this sorted?
Peter

Re: Where do I find my ‘billing account number’ ?

Mollydinbat — Thu, 26 Dec 2024 12:28:44 GMT

Where is my billing account number?

Re: Where do I find my ‘billing account number’ ?

XRaySpeX — Thu, 26 Dec 2024 12:33:21 GMT

@Mollydinbat : Why do you want it? For what product?

Re: Where do I find my ‘billing account number’ ?

Ziggy1134 — Mon, 06 Jan 2025 09:12:41 GMT

Who can I find my billing account number

Re: Where do I find my ‘billing account number’ ?

Ziggy1134 — Mon, 06 Jan 2025 09:13:26 GMT

How can I get my billing account number

Re: Where do I find my ‘billing account number’ ?

Alex_H — Mon, 06 Jan 2025 12:22:24 GMT

Hello @Ziggy1134,

Welcome to the EE Community

Your billing account number can be found along the top of your bills, do you have access to your bills via your online account? If it is your broadband account number you need you should be able to get this from your original order confirmation e-mail also.

Alex

Re: Where do I find my ‘billing account number’ ?

Mollydinbat — Mon, 06 Jan 2025 12:33:47 GMT

Thank you