topic Re: Slow wifi in Broadband & Landline

Slow wifi

BandedCrusaider — Sun, 23 Feb 2025 19:26:17 GMT

I think my DLM has been restricted?

For the last week my home Wi-Fi speeds have been painfully slow. My speed guarantee is 60mbps download and 20mbps upload. However I am receiving around 1-2mbps download and 3mbps upload. My upstream is currently 3.12mbps. as displayed on my routers admin page, and my downstream is 19.71mbps. I’m not achieving either and it doesn’t matter as it’s nowhere near what it should be anyway! I’ve requested a visit from an engineer already but I doubt they’ll be able to find anything wrong apart from maybe some noise from the green box outside? My guess is they’ll just request a DLM reset…

My DLS search results:

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 19:37:56 GMT

@BandedCrusaider While the picture is waiting to be cleared, what EE/BT router do you have?

Re: Slow wifi

BandedCrusaider — Sun, 23 Feb 2025 19:43:17 GMT

it’s a smart hub plus

I should mention that over the course of the week, I have rebooted my router maybe 2-3 times. Hence why I think my connection may be reduced?

my smart hub plus is connected directly into the master socket via an Ethernet cable.

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 19:49:23 GMT

@BandedCrusaider How long has the slow speed issue been happening, can you also check the web manager to see what the current version of FW that your router is running. Latest is mentioned just below.

FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025

Re: Slow wifi

Mustrum — Sun, 23 Feb 2025 19:57:11 GMT

@BandedCrusaider can you also post the router technical log info tab?

Sounds like you have a very dodgy line and will need more than a DLM reset.

Re: Slow wifi

Mustrum — Sun, 23 Feb 2025 20:02:03 GMT

@BandedCrusaider Your first pic got rejected as it had personal info on it.

An ethernet cable will not fit the router DSL post, hopefully your are using an RJ11 cable.

Re: Slow wifi

BandedCrusaider — Sun, 23 Feb 2025 20:11:24 GMT

Sorry I forget they’re not the same - yes it’s an RJ11.

Re: Slow wifi

Mustrum — Sun, 23 Feb 2025 20:34:51 GMT

@thanks @BandedCrusaider is there info below that pic showing the SNR?

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 20:24:52 GMT

@BandedCrusaider Can you do an Ethernet connected speed test to see what it is like?

Re: Slow wifi

Mustrum — Sun, 23 Feb 2025 20:28:12 GMT

Its not the firmware @JimM11 just seen the line speed it is shocking.

Edit it may be that as well, but needs line reporting and sorting.

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 20:31:19 GMT

@Mustrum Just seen the picture been well slammed!

Re: Slow wifi

BandedCrusaider — Sun, 23 Feb 2025 20:35:36 GMT

No, underneath it just displays MAIN WI-FI and then my network details such as name and channels.

I can show you a speed test I did:

As for doing a wired connection test - I probably could for the sake of troubleshooting. However, I doubt that would change much considering it’s mainly a wireless connection I use and judging by the speed results, I’m uncertain using an Ethernet cable will do anything.

Re: Slow wifi

Mustrum — Sun, 23 Feb 2025 20:38:50 GMT

@BandedCrusaider OK no worries, the older routers are a lot more helpful!

You really need to speak to CS, and as you say, get an engineer out to look at your line. They should be able to test and see the problem.

Good luck.

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 20:44:23 GMT

@BandedCrusaider Not sure, your tech log is showing 19.7 up and 3 down, but your speed test is showing 3 down and 17 up,!

Re: Slow wifi

BandedCrusaider — Sun, 23 Feb 2025 20:50:12 GMT

haha I know right!

it's a shame because the earliest I can get someone out is Wednesday ;(

also the order it shows on my log is 19/3 but my connection status shows the other way around (3/19)

Re: Slow wifi

JimM11 — Sun, 23 Feb 2025 20:52:48 GMT

@BandedCrusaider The web interface, status screen display's the sync up down better.

Re: Slow wifi

XRaySpeX — Mon, 24 Feb 2025 00:53:59 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Slow wifi

XRaySpeX — Mon, 24 Feb 2025 01:01:28 GMT

FYI:

Unhelpfully the SH+ does not report Noise Margins & Attenuations when on DSL.
No point in speedtests. We already know it is syncing v. low.

Re: Slow wifi

JimM11 — Mon, 24 Feb 2025 05:45:50 GMT

@XRaySpeX Wonder what EE would have to say about the non wired FF500 connection.

EE Smarthub+ SH31B on FF500

And below earlier with Ethernet connected trying to track wireless issue.

EE Smarthub+ SH31B on FF500 Ethernet