topic Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen in Broadband & Landline

Help with fire stick setup with EE broadband-can’t get rid of cookies screen

GeraldineG — Mon, 06 Jan 2025 16:33:12 GMT

I am trying to set up my fire stick. I go thru all instructions, get to Join EE WiFi but in front of the instructions to do do I have a large Cookies screen which I cannot get rid of by using up and down arrows

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Matt_124 — Mon, 06 Jan 2025 16:37:06 GMT

Is it your Home Broadband you are trying to log on to or the public EE WIFI hotspots?

If it is your Home Broadband, this is not called "EE WIFI" but is usually "EE-" followed by a combination of letters and/or numbers (or if you have moved from BT and kept the same hub, the same details would still apply) as reflected on the back of your router. It does not ask you to approve cookies or anything of the sort.

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Steviet71 — Sun, 23 Feb 2025 09:13:46 GMT

EE WiFi hotspots

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Leanne_T — Sun, 23 Feb 2025 11:57:41 GMT

Hi there @Steviet71

Thanks for posting 🙂

Do you have a WiFi hotspots query we can help you with?

Leanne.

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Karlmmmm — Tue, 29 Jul 2025 18:59:35 GMT

Did you ever figure this out??

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Leanne_T — Wed, 30 Jul 2025 07:33:32 GMT

Hi there @Karlmmmm

Thanks for coming to the community.

Do you have a cookies screen showing when connecting to WiFi? Do you have a home or mobile broadband device?

Thanks 🙂

Leanne

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

HM141 — Mon, 08 Sep 2025 17:53:45 GMT

Hi, I have the same problem, did you get it sorted and if did go you tell me how please

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Alex_H — Tue, 09 Sep 2025 12:46:50 GMT

Hi @HM141,

Welcome to the EE Community

Just to clarify, are you connecting your Firestick via EE Public WiFi or is this on your EE home broadband connection?

Is it when directed to the EE public WiFi login page you are being asked to accept cookies, or what page is it asking for cookies on?

Alex

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

HM141 — Thu, 11 Sep 2025 16:02:16 GMT

It's my on home EE broadband, as soon as I put firestick on the big cookie page comes on and can't get rid of it, would you know how to fix it please

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Rach_H — Fri, 12 Sep 2025 14:12:46 GMT

Hi @HM141,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Can you try turning off and restarting your router, to see if this helps?

Rach

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Jimmeny23 — Wed, 05 Nov 2025 20:12:57 GMT

Hi,

I'm probably too late for this but just answering in case anyone has the same issue (like I did today).

Here's what I did to get online:

Open "Network" and connect to EE WiFi.

Once the cookie page opens, don't go back ot close the page, just click the "Apps" button on your remote (in the bottom left corner).

Scroll across to "Internet" and type in the address bar: https://ee-wifi.ee.co.uk/

From here you can click Accept or Reject Cookies and then log in as usual. I hope this helps 🙂

Re: Help with fire stick setup with EE broadband-can’t get rid of cookies screen

Leanne_T — Thu, 06 Nov 2025 08:03:44 GMT

Morning @Jimmeny23

Thank you for sharing how you resolved your issue 🙂

I'm sure this will be very useful for anyone having the same problem.

Leanne.