topic Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002 in Broadband & Landline

Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Fri, 21 Feb 2025 20:14:39 GMT

I'm using the Smart Hub Plus SH31B on firmware: r2.68.18-R-1303195-PROD-83002

When trying to use the Guest WiFi network, has anyone else lost the ability to… well, use it? Seems that it is no longer receiving an IP Address from DHCP.

And as I believe this Guest WiFI feature is a re-purposed BT/EE-WiFi mechanism (in other words, they took away the EE-Wifi network, but the 'function' of providing it, software-wise, I believe was repurposed to provide a segregated network, hence when it was working the IP Addresses were very much like the EE-WiFi ones in the 10.0.0.0 IP range and seem to be part of the internal BT/EE network rather than the main DHCP of the router), it therefore won't and doesn't rely upon the DHCP of the main 'My Network' section.

So, is this just me, or are do other people experience the same no IP Address provided when trying to use the Guest Network on this newer firmware level?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

Mustrum — Fri, 21 Feb 2025 20:55:39 GMT

@WillKirk Is that not by design to keep users on the Guest Network away from those on the main network?

The 10.0.0.x was used as an option for the main network on previous routers, and often used by routers with a Guest network. I doubt it has anything to do with the BR/EE WiFi service, other than using the same internal IP range.

You could check more by doing an IPCONFIG or similar on a device connected to the Guest network.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Fri, 21 Feb 2025 21:24:00 GMT

To just reiteration the question again:

So, is this just me, or are do other people experience the same no IP Address provided when trying to use the Guest Network on this newer firmware level?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Fri, 21 Feb 2025 21:25:03 GMT

@WillKirk There is a lot more going on that is wrong about the latest FW release update. See the comp option now available on wireless screen, but the FW Update has completely scrambled my once working EE Smarthub+ network.

DHCP has played havoc on the network, turned off ALL the static IP's that were assigned, lost all Samsung devices mobile and TV, those must have been the enemy, got them back online now, Sony TV was shot to pieces, that was way more difficult to get back but sorted now, Asus laptop's been OK, but 5Ghz band seems to be not affected too badly, ((PS5 daughters fell to pieces, Dell laptop tumbled over, Apple iphone 8 threw the hands up in the air, Got those going as they were all through the Asus RP-AX58, EE Router still does not like it one bit what so ever still fighting that one currently)) Thanks EE for causing HAVOC on a good stable system!!!

Can confirm Ethernet is working OK with having to use Desktop to sort most off it out, STILL the 30 second port delay connection if anyone cares about that, switch in front reduces that to zero second logon... Been a long day but the back is broken on it now, the rest is a Saturday fix.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Fri, 21 Feb 2025 21:26:10 GMT

@Mustrum “Is that not by design to keep users on the Guest Network away from those on the main network?” - what, not providing an IP address when attempting to connect to it? No.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

Mustrum — Fri, 21 Feb 2025 21:33:26 GMT

@WillKirk early days, and I do not have the EE router, but just trying to clarify.

Lets see if anyone else has the same issue.

Have you had a chance to reboot the router?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Fri, 21 Feb 2025 21:53:52 GMT

@WillKirk What are you using to have a look at what's going on with the EE Router, web manager or trying to do it all app.

I would take a look but will not be until later, trying hard to get back to basic with a normal network first.

As far as i can observe, wi-fi channels on the Main network have maintained as before both 2.4Ghz and 5Ghz, hidden is right along with them for both, and see with both Netspot and WiFi Analyzer app/windows program.

Have NEVER ever found that factory reset does any good, so that is an absolute No NO for me, have managed to get nearly everything back so far, fighting 2 issues currently and both are 2.4Ghz, and not work out the correlation between both yet.

Only survivor on this whole mess was my Powerline but that's ethernet connected, just hope that does not go belly up later. Power off/on did not help anything that i could see with regards to the EE Smarthub+, did help the Asus Rp but only on the 5Ghz band.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

XRaySpeX — Fri, 21 Feb 2025 22:44:38 GMT

What IPv4 is reported when you do an ipconfig /all from a PC you've tried to connect to to the Guest network?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Fri, 21 Feb 2025 23:02:50 GMT

When attempting to connect to the Guest Network it is providing the APIPA range.

Was working previously, so I can only assume it is the update. Just looking for confirmation from someone else who could try it.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

XRaySpeX — Fri, 21 Feb 2025 23:10:20 GMT

You mean from the subnet 169.254.x.y? Yes, indeed, that is no IP from the router's DHCP.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

Dan-O — Mon, 24 Feb 2025 14:27:23 GMT

Hi @WillKirk

Have you tried disabling Guest Wi-Fi via the app or the Hub's web interface, then re-enabling from scratch, to see if it solves your issue?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Mon, 24 Feb 2025 14:38:00 GMT

Hello @Dan-O , yes.

My issue really isn't that I don't know what I am doing, it is that I would like someone that also has a Smart Hub Plus and the same firmware level to also give it a go, and see if they get the same as I do (no DHCP given IP Address), or if they do receive an IP and have it working. Comparison contrast for troubleshooting and clarification.

So, if there is anyone using the Smart Hub Plus and is on the same firmware level, and they are willing to turn on the Guest Network to give it a try and report back, that would be immensely helpful.

(If on the other hand you have no idea what I am going on about, then though contributions to discussion are always welcome, likely will not be fruitful.)

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Mon, 24 Feb 2025 19:07:39 GMT

@WillKirk Do you wish to test, all bands or does it matter, will do for you.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Mon, 24 Feb 2025 19:27:27 GMT

@JimM11 Hi. To be fair it doesn’t matter the bands. It’s just can you connect to the Guest Network, and does it provide an IP. In other words, is it a my router problem, in which case I’ll factory reset and see if I can convince it to work by threatening it with a paperclip — or, a latest firmware problem across the board, in which case I’ll just sit and wait patiently.

The good news is all the Digital Voice issues I was having appear, touch wood, to have been solved, so I don’t mind if there are a few residual bugs to be cleaned up elsewhere, especially on such a niche feature as the Guest Network, but… it would be good to know if my bug or everyone’s bug. 🙂

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Mon, 24 Feb 2025 20:42:50 GMT

@WillKirk In your PM box and do have the same version if you need to see, updated about 4 day's ago. Jim

Both bands turned on, 2.4ghz followed my fixed channel 1. and the 5Ghz followed the smart channel 100.

And double checked because where the IP is then normal web manager cannot be reached.

Anything else let me know, will keep it up for you for a couple hours....

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

WillKirk — Mon, 24 Feb 2025 20:51:45 GMT

Hi @JimM11 — I think that settles it then, it’s just my router! Right, time to tie it down and get out the paperclip!

Thanks for running that for me. Very helpful and what I was looking for.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Mon, 24 Feb 2025 20:54:06 GMT

@WillKirk No problems, i am a firm believer that Router back to Factory does he-haw, but do let me know if it works out.

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

XRaySpeX — Mon, 24 Feb 2025 22:17:36 GMT

@JimM11 wrote:

where the IP is then normal web manager cannot be reached.

What does that mean? What is the IP you see from a device connected to the Guest network?

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

JimM11 — Mon, 24 Feb 2025 22:40:55 GMT

@XRaySpeX

Guest Network

SSID: EE-N7XXXX-Guest
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Manufacturer: Intel Corporation
Description: Intel(R) Wireless-AC 9560 160MHz
Driver version: 22.120.0.3
Network band (channel): 5 GHz (100)
Aggregated link speed (Receive/Transmit): 1733/1733 (Mbps)
Link-local IPv6 address: fe80::d87b:xxxx:5d3d:xxxx%13
IPv4 address: 10.100.100.162
IPv4 default gateway: 10.100.100.1
IPv4 DNS servers: 10.100.100.1 (Unencrypted)
Physical address (MAC): F4-D1-xx-xx-xx-89

Re: Guest WiFi lost DHCP on new Firmware r2.68.18-R-1303195-PROD-83002

XRaySpeX — Mon, 24 Feb 2025 22:47:29 GMT

@JimM11 : Yes, that IP addy is as it should be.