topic Re: Landline problems in Broadband & Landline

Landline problems

Bob2211 — Fri, 21 Feb 2025 09:34:58 GMT

I’m still waiting after a month for my landline to be sorted, the broadband works fine but every time I get in touch they say it will be sorted…..and then nothing, not sure I’ve made the right move.

Re: Landline problems

Mustrum — Fri, 21 Feb 2025 09:40:31 GMT

@Bob2211 what broadband service do you have and where have you transferred from?

Have they given you any more information about what the problem is?

Re: Landline problems

Bob2211 — Fri, 21 Feb 2025 10:17:42 GMT

Transferred from sky to ee, phoned them a few times last one said they would have to give me a new number instead of old one , said it would be working fine in a few days..still waiting after a week.

Re: Landline problems

Mustrum — Fri, 21 Feb 2025 14:58:26 GMT

@Bob2211 there is a restriction of 30 days to have a number transferred, so do keep on top of the technical team if you do not want to lose the number.

Getting a temporary number first is not unusual to get the service working, but do keep the pressure going for the number transfer.