topic Re: Received email to return hub but new upgrade says keep. in Broadband & Landline

Received email to return hub but new upgrade says keep.

Oyodi — Fri, 21 Feb 2025 10:56:10 GMT

Received email to return hub or I will be charged £70.00 but new upgrade says, great new your EE equipment will work with your new upgrade to full fibre 150, my current EE hub is only 10 months old,?

Re: Received email to return hub but new upgrade says keep.

XRaySpeX — Fri, 21 Feb 2025 11:13:38 GMT

Probably either will work on FF 150. What EE routers do you have (read label or post a pix)?

You can always send back the 1 you decide you don't want.

Re: Received email to return hub but new upgrade says keep.

Oyodi — Fri, 21 Feb 2025 14:03:01 GMT

Smart hub SH2OA

Re: Received email to return hub but new upgrade says keep.

XRaySpeX — Fri, 21 Feb 2025 14:08:31 GMT

That's not the latest. Is that the existing router or the new 1? Where's the other 1?

Re: Received email to return hub but new upgrade says keep.

Oyodi — Fri, 21 Feb 2025 14:14:10 GMT

Re: Received email to return hub but new upgrade says keep.

Oyodi — Fri, 21 Feb 2025 14:17:19 GMT

Re: Received email to return hub but new upgrade says keep.

Oyodi — Fri, 21 Feb 2025 14:19:52 GMT

The above email contradicts the advice on the order form.

Re: Received email to return hub but new upgrade says keep.

XRaySpeX — Fri, 21 Feb 2025 14:31:27 GMT

Oh, I was confused by your OP thinking "great new your EE equipment" meant "great your new EE equipment" & that you had received new kit on top of your current router. Apparently you only have 1 router.

As you have had contradictory instructions you will need to call CS to sort it out.