topic Re: Can I get a second WiFi extender? in Broadband & Landline

Can I get a second WiFi extender?

StuartTT — Thu, 20 Feb 2025 21:09:37 GMT

I am a SmartWiFi Plus customer and they guarantee you should be able to get internet everywhere in the house. But I can't get it in the back of the house (I have stone walls). Do you think they would let me have a second extender unit?

Re: Can I get a second WiFi extender?

JimM11 — Thu, 20 Feb 2025 21:15:11 GMT

@StuartTT Should be no reason not, linked the help terms for you.

EE Smart Wifi and Smart Wifi Plus T&Cs for customers on Essentials, All Rounder and Full Works plans – September 2023

Re: Can I get a second WiFi extender?

Mustrum — Thu, 20 Feb 2025 21:33:15 GMT

@StuartTT Yes, alas no one on here can order one for you though, so just give Customer Services a call when you get a chance.

Re: Can I get a second WiFi extender?

StuartTT — Thu, 20 Feb 2025 21:33:19 GMT

that's good to hear. Thanks. Do you know how I get in touch with them about that? Websites these days never have phone numbers or email addresses for support!

Re: Can I get a second WiFi extender?

JimM11 — Thu, 20 Feb 2025 21:36:32 GMT

@StuartTT Above on this page see "" help "" it is very useful one of the things that EE Has got correct, Link is below for you.

Re: Can I get a second WiFi extender?

StuartTT — Thu, 20 Feb 2025 21:38:45 GMT

Thanks. I did look there, but couldn't see a phone number. Only a number to SMS if your broadband is down (but mine isn't)

Re: Can I get a second WiFi extender?

Mustrum — Thu, 20 Feb 2025 21:45:27 GMT

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Can I get a second WiFi extender?

StuartTT — Thu, 20 Feb 2025 21:55:07 GMT

Fantastic! Thanks everyone. Really appreciate it

Re: Can I get a second WiFi extender?

StuartTT — Fri, 21 Feb 2025 09:52:13 GMT

managed to get them to send me a second one 🙂

Re: Can I get a second WiFi extender?

JimM11 — Fri, 21 Feb 2025 09:49:13 GMT

@StuartTT From your mobile, and if EE know about that number text GUIDE to 66033, they should call you back.

Re: Can I get a second WiFi extender?

StuartTT — Fri, 21 Feb 2025 09:54:00 GMT

I don't have an EE mobile.

I did eventually get a human, but their system shouldn't assume there is a fault with the service and give you no other options.

It automatically tests the line, then reboots your hub before actually asking what you are calling about!

They need to add an option "or are you calling about something else?"

Re: Can I get a second WiFi extender?

JimM11 — Fri, 21 Feb 2025 09:56:44 GMT

@StuartTT Does not have to be an EE mobile, as long as the text is not blocked when sending. Did you do a 150 call direct via a landline?

Re: Can I get a second WiFi extender?

Mustrum — Fri, 21 Feb 2025 10:42:13 GMT

@StuartTT glad you got it sorted, and thanks for letting us know.