Losing Broadband and TV service after appalling order fiasco - you wont believe

johnfibarr — Wed, 19 Feb 2025 22:20:08 GMT

7th Feb 2025 I phoned EE to order EE Broadband, EE TV Big Sport (with Apple 4K box and Mini Box) and to move from Sky Broadband.

10th Feb phoned again as I received no order confirmation. I was told that the order was stuck and they would resolve it

11th Feb phoned again - order still stuck and told they needed to cancel the order and re-order. They reordered but when I received the order it was for BT and NOT EE Broadband and for EE TV full works with a Pro box and no mini

More calls every day to chase and resolve the order

19th Feb phoned again and told that the order can not progress as the cease on my Sky service was causing an issue to the order and that I had to phone Sky to stop the cease or let Sky cease the service and lose broadband for a few days to let the order progress!!! I phoned Sky and they said that they couldn't stop the cease.

So all I wanted to do is get a simple broadband order. Now I have to wait until I lose my broadband on the 25th Feb. Then after an unknown period of time without any service I will get a broadband and TV service that I didn't order and within 14 days phone EE to get the correct broadband and TV service provided.

What an absolute fiasco! To cap it all off after each call to EE I get a text message saying on a scale of 0 - 10 would you recommend EE to a friend!!

Re: Losing Broadband and TV service after appalling order fiasco - you wont believe

Mustrum — Wed, 19 Feb 2025 22:20:27 GMT

@johnfibarr if you ceased your Sky service then the outcome is all your own fault.

For many years now it is on the gaining supplier to arrange the cease and take over of the old service, you can thank ODCOM for that.

Sorry it is not good news, but alas these rules are in place to protect customers from other suppliers taking over lines without customer agreement.

topic Re: Losing Broadband and TV service after appalling order fiasco - you wont believe in Broadband & Landline

Losing Broadband and TV service after appalling order fiasco - you wont believe

Re: Losing Broadband and TV service after appalling order fiasco - you wont believe