topic Re: Smart hybrid connect in Broadband & Landline

Smart hybrid connect

Wildfirehawk — Wed, 19 Feb 2025 12:30:14 GMT

New just moved home and haven’t got broadband yet, I was sent the smart hybrid connect but the line at the bottom aren’t going white or centre purple, just flashing green and lines aqua? Any suggestions? Thanks

Re: Smart hybrid connect

Mustrum — Wed, 19 Feb 2025 12:41:51 GMT

@Wildfirehawk you can find more info on what the lights mean in the Help Section below.

Sounds like it is not connected to your Hub and you don't have great 4G signal.

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up

Re: Smart hybrid connect

Wildfirehawk — Wed, 19 Feb 2025 12:52:40 GMT

I don’t have a hub yet, they just sent the smart hybrid out And I have 3 aqua lights on it?

Re: Smart hybrid connect

JimM11 — Wed, 19 Feb 2025 13:57:25 GMT

@Wildfirehawk Hybrid is NO good without a HUB they need to work with each other.!

Re: Smart hybrid connect

Wildfirehawk — Wed, 19 Feb 2025 15:13:43 GMT

Why send it me then?
Sent from my iPhone

Re: Smart hybrid connect

JimM11 — Wed, 19 Feb 2025 15:43:50 GMT

@Wildfirehawk When is your broadband activation date, when all of the equipment is destined to appear!

Re: Smart hybrid connect

Wildfirehawk — Wed, 19 Feb 2025 15:57:43 GMT

10th march, the hybrid connect was met to give me temporary internet access till then.
Sent from my iPhone

Re: Smart hybrid connect

Mustrum — Wed, 19 Feb 2025 16:02:14 GMT

@Wildfirehawk give CS a call, and ask for something that works, like a 4/5G router, or add extra data to your phones if they are EE.

Did you not have a roter in your previous property?

Re: Smart hybrid connect

JimM11 — Wed, 19 Feb 2025 16:23:03 GMT

@Wildfirehawk Either there has been a mistake made on the EE end, and @Mustrum sent you a link regarding the Smart Hybrid connect unit, operation, connection etc, but it relies totally on the connection to the EE Router, if you have one as he said and is a compatible model, we are only answering the questions that you are posing to the Forum.

Edit: Quickest way to get you up and running, now that you have the info and see if the Hybrid is giving you a 4G mobile signal is to get EE to send you the Router that you are getting with your package, pair them both together and go from that point. Speed is limited just so you know, but it is all documented.

Re: Smart hybrid connect

Wildfirehawk — Wed, 19 Feb 2025 16:44:43 GMT

Yeah I’d already read that before he sent it, and there is a section on the leaflet I got with the box saying you can use it before setup date using ee network, no instructions tho
Sent from my iPhone

Re: Smart hybrid connect

JimM11 — Wed, 19 Feb 2025 17:15:21 GMT

@Wildfirehawk Vaguely remember a posting about the document as you describe, you will find the EE Help above useful but sometimes does not return just as you expect, the Forum is all customers just like yourself trying as best we can to help and steer in the direction that is best. Take some time have a read at what you can and go get what you can done. You will probably have to explain when you call EE what you have got, but the more you do then the better it will be. HTH and any questions post up.👍

Edit: some useful links, just be sure to open this part heading bottom off the page.

Learn more about Smart Hybrid Connect

EE Smart Hybrid Connect | Hybrid Broadband | EE

Re: Smart hybrid connect

Wildfirehawk — Thu, 20 Feb 2025 14:52:43 GMT

Yeah it’s an old bt router tho, not sure if compatible? Phone lines in new are completely dead anyway.
Sent from my iPhone

Re: Smart hybrid connect

Mustrum — Thu, 20 Feb 2025 16:17:07 GMT

If it is a BT Smart Hub 2 then it should be compatible.

Why not give it a try?

Re: Smart hybrid connect

Wildfirehawk — Thu, 20 Feb 2025 17:06:43 GMT

Managed to get a solid aqua centre light, 3 lines still aqua tho. Mobile data doesn’t seem to be kicking in.
Sent from my iPhone

Re: Smart hybrid connect

JimM11 — Thu, 20 Feb 2025 19:50:40 GMT

@Wildfirehawk Login to the BT Router web page should be http://192.168.1.254 on that first screen, you should see the Hybrid connect box, signal strength and connected status, you connect your device to the BT Router wi-fi signal, the router does all the control, the hybrid just directs the traffic off the mast to the BT Router...