topic Re: I want to upgrade in Broadband & Landline

I want to upgrade

UkzVortex98 — Wed, 19 Feb 2025 10:26:38 GMT

Can anyone help I phone 150 number and no one knows what they are on about I want to if is a true Package or an error because when I log in to my EE ID and as to upgrade this package it gives me:

Full Fibre Gigabit Full Works 1 Gbps download speed

• 700Mbps Speed Guarantee 115Mbps upload speed

• Exclusive mobile benefits

• Expert Visit * Keep Connected Promise

• Smart WiFi Plus Smart Hybrid Connect

• EE Cyber Security

‎

Re: I want to upgrade

Mustrum — Wed, 19 Feb 2025 09:46:20 GMT

@UkzVortex98 It looks like a valid upgrade.

But what is your concern?

What package are you on at the moment?

Re: I want to upgrade

XRaySpeX — Wed, 19 Feb 2025 09:47:50 GMT

Sorry, what's wrong with that upgrade offer? What existing plan are you trying to upgrade from?

Re: I want to upgrade

UkzVortex98 — Wed, 19 Feb 2025 09:48:48 GMT

Rubbish 900

Re: I want to upgrade

UkzVortex98 — Wed, 19 Feb 2025 09:50:58 GMT

We are on 900 down to 110 up and that is offering 1000mbs down 115 up

Re: I want to upgrade

Mustrum — Wed, 19 Feb 2025 09:59:56 GMT

@UkzVortex98 OK, so its the same speeds really, just adds in the extras like Hybrid Connect, Cyber Security and so on.

HTH

Re: I want to upgrade

UkzVortex98 — Wed, 19 Feb 2025 10:07:15 GMT

NO, it is not at all 900mbs down is not even close to 1000mbs down so it scam then

Re: I want to upgrade

JimM11 — Wed, 19 Feb 2025 10:34:14 GMT

@UkzVortex98 Have you tried an Ethernet speed test to see what you are getting on your current FF900 package? The EE blurb from the offer does not even mention it apart from the brief description text below.

Speed Guarantee

Your broadband comes with your own personal Speed Guaranteed, which guarantees to the speed to your hub

You can check your speed using the EE app, online or by calling 0800 956 6000

If it's not what we promised, let us know. If we can't fix it within 30 days, you can choose to leave your contract early with no penalty fees.

Re: I want to upgrade

Matt_124 — Wed, 19 Feb 2025 11:51:14 GMT

The difference in speed may be negligible in practice, 100 Mbps extra is unlikely to make a huge difference and it likely already runs at over 900 Mbps so the difference will be even smaller than that.

However you'd also be going from an All Rounder to a Full Works plan and there are additional benefits included within that (Smart Wifi Plus included, Hybrid Connect and Cyber Security on up to 15 devices).

Re: I want to upgrade

XRaySpeX — Wed, 19 Feb 2025 11:46:29 GMT

They are to all intents & purposes the same speedwise except you get extras by going to Full Works.

Re: I want to upgrade

UkzVortex98 — Wed, 19 Feb 2025 13:32:56 GMT

So what we say here is EE/Bt is try scam me try say I can get 1000 mbps and upload 115mbs when only get the same speed I have today when the Package clearly shows that I would get 1000mbps not 900 Mbps gaining 100 Mbps like we should all have not this 900 Mbps rubbish

Re: I want to upgrade

Mustrum — Wed, 19 Feb 2025 13:42:20 GMT

@UkzVortex98 why is it rubbish?

Both services have the same 1000Mbps ONT, the same router with 1000Mbps ethernet ports and WiFi6, but the more expensive one also has the extra features mentioned.

What is it you are not understanding?

Re: I want to upgrade

XRaySpeX — Wed, 19 Feb 2025 14:07:35 GMT

If you took up the Full Works plan you will experience absolutely no diff in speed.

Therefore if you reckon that the 900 Meg plan is rubbish then so is the 1000 Meg plan rubbish!

What speeds do you see on speedtests with your current plan?