topic Re: Free first month not given in Broadband & Landline

Free first month not given

TiPi68 — Tue, 18 Feb 2025 21:16:08 GMT

I have recently signed up for a TV and Broadband deal and was told on the phone that the first months bill would be free. However I am being billed from day 1. Any ideas how I raise / resolve this.

Re: Free first month not given

Ewan15 — Wed, 19 Feb 2025 08:10:48 GMT

@TiPi68 Welcome to the forum. This happened to me you need to raise a formal complaint about the matter with EE after which I got what the sales person promised.

Make a Complaint | Contact Us | EE

Re: Free first month not given

Peter_W — Wed, 19 Feb 2025 09:46:20 GMT

Hey there @TiPi68.
Welcome to the EE Community 😊

Was the free 3 months listed on your confirmation email?

Fingers crossed this should all be logged in the order details, so if you reach out to our customer care team they'll be able to take a look into getting this sorted for you.

Alternatively if you would prefer to go down the complaint route like @Ewan15 mentioned, you can find all the details you need about this on our complaints page.
Peter