topic Re: transfer email addresses from one account to another in Broadband & Landline

transfer email addresses from one account to another

RogerH58 — Sat, 15 Feb 2025 11:29:33 GMT

I have moved house and subscribed to EE. In my previous accomodation we had EE but someone else was the subscriber. I have had email for decades and one of my addresses is a "btopenworld" address. I need to keep it as I'm a member of multiple online groups and this address is part of my login. How do I ensure the continuation of this address and attach it to my new account? many thanks.

Re: transfer email addresses from one account to another

JimM11 — Sat, 15 Feb 2025 11:45:47 GMT

@RogerH58 More off a BT e-mail forum question for you, would go take a look there. BT continue to support/supply the e-mail system and not an EE thing as they have NO e-mail system in place.

Re: transfer email addresses from one account to another

Northerner — Sat, 15 Feb 2025 12:05:41 GMT

Hi @RogerH58

Your BT email is nothing to do with EE and I assume you pay to keep this email with BT if you had no BT service at your last address but had a service in the past?

BT email products: https://www.bt.com/help/email/bt-email-products

Thanks

Re: transfer email addresses from one account to another

RogerH58 — Mon, 17 Feb 2025 14:04:37 GMT

The original account was a BT account but the account holder transferred to EE for broadband and I thought the email addresses would also be managed by EE. As far as I know, they no longer maintain any payment to BT but I will check.

Re: transfer email addresses from one account to another

XRaySpeX — Mon, 17 Feb 2025 14:49:48 GMT

EE don't supply any email service. The BT a/c holder when he transferred his BB to EE at the old addy should have kept his BT email a/c. However the email addys belonging to that a/c belong to him & if he chooses to let you use 1 of them that is up to him.

You, in fact, never moved your BB between houses. You must be a new EE subscriber.

Re: transfer email addresses from one account to another

RogerH58 — Tue, 18 Feb 2025 09:34:23 GMT

Hi - yes I am a new subscriber. I'll check with the account holder re. BT. Thanks for the info.