topic Re: Switch to from BT to EE in Broadband & Landline

Switch to from BT to EE

09mogNF — Tue, 05 Nov 2024 23:06:21 GMT

I agreed to switch on 1st November but this has not happened, order tracking shows pending! How long does it take?

Re: Switch to from BT to EE

XRaySpeX — Tue, 05 Nov 2024 23:11:31 GMT

Switch what?

Re: Switch to from BT to EE

09mogNF — Wed, 06 Nov 2024 06:12:02 GMT

From BT broadband to EE broadband.
Sent from my iPhone

Re: Switch to from BT to EE

Ali_A — Wed, 06 Nov 2024 11:08:50 GMT

Hi @09mogNF

Did you place the order on the 1st Nov, or was that the agreed installation date?

When ordering your switch, there will be an installation date booked in for the date of switch, as well as new equipment that is sent a couple days before the new service is due to come live.

Ali

Re: Switch to from BT to EE

There34 — Mon, 17 Feb 2025 20:40:04 GMT

Order my change to EE from BT on the 30 January had I expected to turn up today 17 February , got order number and confirmation but didn’t turn up phone Bt and said they couldn’t find order but had a order number .spent 35 minutes on the phone put on sales but offered it with Bt but wanted £18 more going to charge to Virgin, Bt are a disgrace.

Re: Switch to from BT to EE

Leanne_T — Tue, 18 Feb 2025 09:25:35 GMT

Hi @There34

I am sorry you have not received the equipment after placing an order and the team could not locate this when you called.

Did the sales team advise if the order had been cancelled or if this was not fully processed when you placed this in January? Did you receive updates for the delivery?

Leanne.