topic Re: Monumental Broadband in Broadband & Landline

Monumental Broadband

Naffed-Off — Mon, 17 Feb 2025 09:34:41 GMT

EE have totally knack’s the smart homei have spent two years creating. Being disabled it is really essential that I can turn lights on and off without having to physically go to a switch. In one foul swoop today I have lost everything that connects through the smart life app into Alexa, thanks EE, no warning, NO assistance, and a so called customer assistance when they tell me to reset my hub, immediately cutting my phone off and disconnecting every single item logged into the hub WiFi. When i moved to EE 6 weeks ago this is NOT what I signed up for. Come and collect your gear, I’m going back to SKY!! Breach of contact, already had engineers out more than once!! And 10 hours + lost off my life today alone. No Internet, NO TV, JUST WHAT OUR 4 year old grandson wanted. NOT HAPPY 😡😡😡

Re: Monumental Broadband

Leanne_T — Mon, 17 Feb 2025 08:14:19 GMT

Hi @Naffed-Off

I am very sorry you are having connection problems using the Smart Life app and understand how important having access is. If you could let me know some extra details, I will certainly help you get this looked into

Could I just check, do you have access to other apps and WiFi is working for you? What happens when you try and access the Smart Life app?

Thanks so much.

Leanne.

Re: Monumental Broadband

XRaySpeX — Mon, 17 Feb 2025 11:07:55 GMT

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

Re: Monumental Broadband

Schockwave — Mon, 17 Feb 2025 12:12:34 GMT

@Naffed-Off , your router may need rebooting, which happens about every 4 weeks with mine, which is Netgear, so maybe that is what you need to do, just unplug and replug it, it should all then work ok.