broadband is really bad

ellieRW75 — Mon, 17 Feb 2025 09:47:54 GMT

i swapped from BT a few weeks ago because the broadband was really bad,you stated i should change to EE,the broadband is even worse,please sort ASAP

Re: broadband is really bad

Mustrum — Mon, 17 Feb 2025 10:03:11 GMT

@ellieRW75 this is not customer services, no one has account access or knows who you are.

Changing supplier is not going to fix poor broadband unless you get the underlying problem sorted.

If you get in touch with Customer Services, the can investigate your issues.

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

XRaySpeX — Mon, 17 Feb 2025 11:05:49 GMT

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?