topic Re: Incredibly bad service in Broadband & Landline

Incredibly bad service

Kelvinlack — Sat, 15 Feb 2025 11:13:35 GMT

My EE broadband is terrible. It is impossible to get to speak to someone. I have registered fault and complaint and not received any response. Appalling service.

Re: Incredibly bad service

Chris_B — Sat, 15 Feb 2025 11:15:02 GMT

@Kelvinlack Exactly what is the issue with the BB ?

Re: Incredibly bad service

Kelvinlack — Sat, 15 Feb 2025 11:45:55 GMT

Keeps cutting out. All corrective measures repotting router etc don’t work. Can’t get any response from EE

Re: Incredibly bad service

Northerner — Sat, 15 Feb 2025 12:08:07 GMT

Hi @Kelvinlack

Mobile or fixed line broadband.
Which router do you use.

Thanks

Re: Incredibly bad service

Kelvinlack — Sat, 15 Feb 2025 12:21:36 GMT

I just need to speak to someone. I don’t give out configuration details on line. EE will have all these if I can get to speak to a human being.

Re: Incredibly bad service

XRaySpeX — Sat, 15 Feb 2025 13:21:26 GMT

@Kelvinlack : This isn't EE CS. This is a user discussion group which won't have access to your specific a/c. You need to raise this with CS.