topic Re: How to link phone in outside office with EE hub in the house in Broadband & Landline

How to link phone in outside office with EE hub in the house

Lally77 — Thu, 13 Feb 2025 12:11:28 GMT

Re: How to link phone in outside office with EE hub in the house

Peter_W — Thu, 13 Feb 2025 14:53:58 GMT

Hey there @Lally77.

Welcome to the EE Community 😊

So we can best advise you with this one, could you please let me know a bit more about your current setup?

How do you currently get WiFi to the office, and does this have a phone connection at present?

Also is your phone service running on our digital home phone service, or is it still on an analogue connection?
Peter

Re: How to link phone in outside office with EE hub in the house

Lally77 — Thu, 13 Feb 2025 17:28:44 GMT

Hi Pete
Thanks for getting back to me.
I have changed from BT to EE following a storm that took all our wires down. We live in a village a few miles from Worcester.
The engineers installed:
A home phone Adaptor V2 where the input comes into the house
A Smart Hub SH31B and a Smart Hybrid Connect HC 10A in our lounge
3 x Smart Wifi SW30A in different places including one in the garden office that links to computer and phone.

Our existing phones around the house and office did not work well after new installations. I did not know what to buy of where from so I went to Currys an was advised that as our landline had now been digitalised I should buy Alcatel F860 Voice DECT Quad which I installed. They sort of work but not in the office in the garden.

So now I am wondering if I should have bought cordless EE or BT phones.
Any thoughts would be gratefully received.

Caroline

Re: How to link phone in outside office with EE hub in the house

XRaySpeX — Thu, 13 Feb 2025 17:35:10 GMT

Where is the Alcatel F860's base station plugged in? How far from there to office in the garden?

Re: How to link phone in outside office with EE hub in the house

Lally77 — Thu, 13 Feb 2025 17:45:44 GMT

It’s inside the house in a small room where the original BT cable came in. It is an old house so if you went through the house to get to the office it’s a bit of a wiggle. But direct route which would be outside through the window to converted garage which is the office, about 30-40 metres.

Re: How to link phone in outside office with EE hub in the house

Peter_W — Thu, 13 Feb 2025 18:34:54 GMT

Thanks @Lally77, Alcatel recommend an indoor range of up to 50m, but this can depend on construction and in general older houses tend to have thicker walls.

Is your office totally external to the rest of the house with its own wiring, or is it still linked to the main house?

You've mentioned a home phone adapter too, am I correct in thinking this is one you plug into a power outlet with its own phone port on the bottom?
Peter

Re: How to link phone in outside office with EE hub in the house

XRaySpeX — Thu, 13 Feb 2025 19:20:01 GMT

I presume you mean it is plugged into a adapter in that small room. The reach from the base station to a handset in that garden office is purely down to the Alcatel's DECT capabilities & does not involve the BB system or the Smart WiFI extenders at all. To improve that reach would require the base station & its adapter to be moved closer to the garden office.

Re: How to link phone in outside office with EE hub in the house

Lally77 — Thu, 13 Feb 2025 19:52:44 GMT

Should I buy another phone with an adaptor for the office - would it link in to the main line?

Re: How to link phone in outside office with EE hub in the house

Mustrum — Thu, 13 Feb 2025 20:01:56 GMT

@Lally77 you say your existing phones did not work well, But did they work, and how ere they wired up?

If one of them works by plugging into the phone socket on the back of the router, you could use the house wiring to the office - it would likely need a bit of rewiring, but nothing complicated - and easily done either following a internet video,, or sometimes ex telecom engineers advertise in local papers.

HTH