topic Can't activate 12 month free games pass with broadband in Broadband & Landline

Can't activate 12 month free games pass with broadband

astirling — Tue, 11 Feb 2025 19:42:43 GMT

I've received a text telling me to click the link to activate my 12 month of free games pass. I click the link and I'm taken to a page to manage my broadband, phone or subscriptions. I can't see any option to add games pass anywhere. Can you please advise?

Re: Can't activate 12 month free games pass with broadband

JimM11 — Tue, 11 Feb 2025 20:08:33 GMT

@astirling Should be under subscriptions, take a look on the link below see if it gives you the idea with the mobile picture.

Plans and subscriptions

Re: Can't activate 12 month free games pass with broadband

astirling — Tue, 11 Feb 2025 20:23:02 GMT

It’s showing as a £12 option. Even when I try and add it says ‘sorry we couldn’t add this to your basket. Try again later or choose a different way to play’

Re: Can't activate 12 month free games pass with broadband

JimM11 — Tue, 11 Feb 2025 20:50:58 GMT

@astirling found this and will also link the page.

Hey,

To anyone struggling for the correct link, this is what you’ll be needing.

https://ee.co.uk/activation-portal?fa=activate

Some advice: log out of your EE, and Outlook and Xbox account on your phone when trying to link the Free XBLU subscription.

How do I activate Xbox game pass? - The EE Community

Re: Can't activate 12 month free games pass with broadband

astirling — Tue, 11 Feb 2025 21:52:02 GMT

It appears to have added it at £12 a month?!

Re: Can't activate 12 month free games pass with broadband

Michael_D — Wed, 12 Feb 2025 09:21:06 GMT

Hi @astirling

It certainly shouldn't have added a chargeable add-on. If you give our customer service guides a call, they'll be able to bring up your account to check the add-on and make sure that you do get it for free.

Michael